Note: This is a listing of past or ongoing course descriptions provided by the Practice Development Office. If you would like to learn about previous course offerings or request that a certain class be offered again, please contact Natalie Bryant.
To view courses being offered, click here.
"Use Your Head ‘OR’ Germs Will Spread"
Description:
The session will be facilitated within each department and will discuss instruction, education, & checkoff of full sterilization processes.
back to top
$4.5 billion in improperly billed E/M services: How much is yours? - Surgery Coders ONLY
Description:
During this one-hour session, our expert will show you how to:
• Avoid having your E/M report down-coded due to lack of documentation supporting the level the provider actually performed.
• Calculate 1995 and 1997 levels at the same time, eliminating double auditing of E/M encounters.
• Sidestep code selection differences with a unique workflow that automatically generates the alternative CMS code when appropriate.
• Safeguard time-based encounter pay.
• Understand ROS scores for higher level codes that have different requirements than lower level codes, ensuring 99205s and 99223s withstand scrutiny.
• Decrease E/M code misuse by combining logics from 14 coding audit worksheets, including the Marshfield audit tool, into one E/M calculator.
• Change the E/M level using medical necessity as the deciding factor.
• Use an often misunderstood caveat to support giving history credit when history is unobtainable.
• Improve E/M documentation based on quotes from CMS Evaluation and Management Documentation Guidelines and AMA CPT® guidelines to instantly support compliance during audits.
back to top
2016 National Patient Safety Goals
Description:
Environment of Care Reminders
Human Resources Reminders
Point of Care Waived Testing Reminders
Patient Rights Reminders
Medication Management Review and Reminders
Infection Prevention and Control Reminders/Hand Hygiene Monitoring
back to top
2019 SOM Clinical Competency Fair
Description:
Annual clinical competency checks and updates for clinical staff for Texas Tech Physicians.
back to top
2020 ICD-10 Updates for Coders
Description:
New updates for the 2020 ICD-10 coding rules/guidelines for coders/billers.
back to top
2020 Lunch & Learn Coders Series: ICD-10 Guidelines
Description:
TTUHSC-Lubbock Coders & Billers
back to top
5 Levels of Leadership - November
Description:
Level 5 leadership - Pinnacle. Creating a legacy of leadership.
back to top
5 Levels of Leadership - October
Description:
Level 4 - People Development
Growing Leaders
back to top
5 Levels of Leadership Session 2
Description:
Session 2 will complete the discussion of level 1 leadership - Position and introduce level 2 - Permission
back to top
5 Levels of Leadership Session 3
Description:
Continue the development of leadership skills - Levels 2 & 3
back to top
5 Levels Session 3 & 4
Description:
Session 3 will explore the beliefs and behaviors of a positional leader and Session 4 will discuss the upsides & downsides of level 2 leadership - Permission.
back to top
A Closer Look at Enterprise Task Manager
Description:
ETM in depth training. Hands on training that includes learning about; navigation within ETM; the functionality of ETM and Working and Resolving Tasks. This course is an excellent training for new ETM users.
back to top
A CLOSER LOOK AT ENTERPRISE TASK MANAGER
Description:
ETM in depth training. Hands on training that includes learning about; navigation within ETM; the functionality of ETM and Working and Resolving Tasks. This course is an excellent training for new ETM users.
back to top
A Leader Believes In and Empowers their People
Description:
The final five attributes of a Person of Influence will be discussed. A Person of Influence:
* Enlarges People
* Navigates For People
* Connects with People
* Empowers People
* Reproduces Others
back to top
AAsst/Coord Power Hour September 2016
Description:
Defining Our Culture
back to top
ACH Provider Patient Experience Training
Description:
Patient experience training for Texas Tech Physician providers from external consulting ACH.
back to top
ACH Provider Patient Experience Training
Description:
Patient experience training for Texas Tech Physician providers from external consulting ACH.
back to top
ACOG Principles of Diagnosis Coding
Description:
CEU: 1.5 Webinar
back to top
Active Shooter Power Hour
Description:
Clinic Active Shooter Training
back to top
Advanced Web PCS
Description:
PCS Systems Refresher for Speech and Hearing PSS
back to top
AED Training and Proper Delegation and Professional Boundaries
Description:
Core Competencies being met.
back to top
AED Training, PQRS Update, & Historical Flu Documentation Protocol
Description:
Nurses will receive updated training on the Core Competencies of
AED Training, PQRS Update, & Historical Flu Documentation Protocol.
back to top
AHA Heartcode Blended CPR Course Skills Check Off
Description:
American Heart Association BLS - CPR course for skills sign off renewal.
back to top
AHA Heartcode CPR Renewal Course
Description:
American Heart Association Heartcode renewal course for previously certified personnel.
back to top
AMION Training
Description:
This class will provide direction, insight, and knowledge to any personnel needing to access, maintain, or create the on call schedules for TTP and UMC. This class can be used as a fresher or for new personnel. There will be plenty of time to ask questions and get individual assistance with schedules if needed.
back to top
Amion Training for Administrators & Schedulers
Description:
Amion personnel will guide the participants in how to create, publish, and maintain physician schedules using OnCall, Amion's Desktop Schedule building software.
back to top
An Introduction to The 5 Levels of Leadership by John Maxwell
Description:
Attendees will learn added benefits of leadership at all levels through an outlined, step-by-step journey that will help increase their influence with others while maintaining constant motion and measurable growth as a leader.
back to top
ANES TES - Anesthesiology
Description:
I would be showing them where to go and what to do in the edits field in TES after we enter a day in our anesthesia module.
back to top
Auditing Medical Notes
Description:
A two-day event and offers 12 CEUs, as well as membership to NAMAS will focus on auditing medical notes.
back to top
August - September Power Hour Update
Description:
Show Administrators/Supervisors the training for July/August; suggested implementation
back to top
Avaya Agent Training
Description:
Avaya Agent Desktop software training
back to top
Avaya Agent Training
Description:
Avaya Agent Training
back to top
Basic Concepts of EKG
Description:
Basic concepts of EKG
back to top
Basic Excel
Description:
Basic Excel is an introduction to Microsoft Excel for beginners. Topics include entering data, simple formatting and basic formulas.
back to top
Basic Excel Functions - Part 1
Description:
Pre-requisites: Must have beginner formula knowledge of how to write simple equal statements, sums, copy/paste, and some keyboard shortcuts. If you have not mastered these concepts, you will have difficulty completing this course. Please contact Oren Grossman if you are unsure of your skill level. Oren.grossman@ttuhsc.edu 743-6157
Functions covered in this course are: SUMIF; SUMIFS; COUNTIF; COUNTIFS; TEXT; and the remove duplicates feature.
back to top
Basic IV Therapy in the Clinic Setting
Description:
This class will include hands-on training on:
Definitions
Purpose of IV Therapy
IV Fluids
Vein Anatomy and Physiology
Collecting Supplies
Hand Hygiene
Finding a Vein
Performing the Venipuncture
Assess/Reassess for Patency
Document
Discontinuing an IV
Complications
back to top
Becoming a Person of Influence
Description:
"Leadership IS INFLUENCE...Nothing More, Nothing Less." This session will explore YOUR Influence Inventory. From the Worst to the Best Methods of Influence, where do you fall. Determine
* Who you influence?
* How you influence?
* How many you influence?
* When you influence?
* Why you influence?
* Where you influence?
back to top
Beginner PowerPoint
Description:
A beginning introduction to building a PowerPoint presentation. This class will Include adding music, clip art, photos, timing, and designing the slides along with presentational recommendations.
back to top
Bernhard Mittemeyer Visiting Professorship
Description:
Urology specific visiting professorship.
back to top
Biller/Coder September 2016
Description:
Defining Our Culture
back to top
Biller/Coder Workshop
Description:
Biller Coder Workshop. Come with your questions and receive face to face attention with Anna McGregor, Director of Coding Integrity.
back to top
BillerCoder Workshop
Description:
Open house for Biller and Coders to come and receive some hands on attention from Anna Mcgregor. Anna will have a few items to show you but will be expecting you to bring your questions.
back to top
Billing and Accounts Receivable (BAR)/Transaction Editing System (TES)/SCHEDULING Standard Reports
Description:
This is an introductory class that will give the user an overview of the standard reports that are available and how to run that report. This is for anyone in the clinic that has a need to run basic reports in Centricity.
back to top
Billing for the Global OB Package - Webinar
Description:
Billing for the global obstetric package codes is unlike any other kind of billing found in the CPT code book. No codes include more services spanning a longer period of time. a clear understanding of what is included is vital to the financial health of any women's health practice that provides obstetric services.
back to top
BOOST August 2016
Description:
Lunch & Learn
back to top
BOOST OUR MISSION: Your Life, Our Purpose
Description:
"To date, TTUHSC has produced more than 20,000 physicians, nurses, pharmacists, educators, researchers and allied health sciences professionals, many of whom stay and practice in West Texas and eastern New Mexico. TTUHSC’s quest for excellence in its educational, research and patient care initiatives is never-ending and includes recruiting and retaining the very best – the best students, the best faculty and the best health care providers who find purpose in their work, so we can focus on YOUR LIFE." Please join Dr. Mitchell as he shares his passion and ideas for promoting our new mission! #ylop
back to top
Boost Your Awesomeness
Description:
Is it just me, or has everyone just gone mad? Or maybe it is just me? How is it even possible to respond, live, raise a family, be a good friend, and thrive in a world gone completely insane? Dr. John Delony, Associate Dean for the Texas Tech School of Law will talk about his descent into madness, his subsequent journey back, and finding our way in this psychotic, expertless, fear driven world. You will leave this class with ideas for regaining your awesomeness in a world run amok. Dr. Delony has a BA from Lubbock Christian University, a M.Ed and Ph.D. in Higher Education Administration from Texas Tech University, a management development certificate from Harvard University, and working toward a Ph.D. In Counselor Education and Supervision. John has great ideas and a fun, interesting approach as a public speaker. YOU don't want to miss this Boost Adventure!
back to top
BOOST Your Commitment
Description:
Tips and Tricks to BOOST Your Commitment.
back to top
Boost Your Communication Utilizing the Platinum Rule
Description:
According to the most recent Texas Tech Physicians Survey from the People Development COPIC, employees are reporting poor communication. What is causing this? It is reported that in most businesses 14% of each 40 hour work week is wasted due to poor communication which adds up to about 7 weeks wasted per year. Participants will learn tips to improve their success by utilizing the Platinum Rule!
back to top
BOOST Your Compassion
Description:
Jim Beck has been involved in African missions for past twenty-five years plus lived and worked among Giryama Tribe on the Coast of Kenya for ten years. He is fluent in Venacular of Ki-Giryama. Jim planted and worked with Lubbock's inner-city church known as Carpenters (a ministry to modern day Lepers - drugs addicts, prostitutes, homeless) for 13 years. Presently he is the Missions minister at the Monterey Church of Christ.
Teaching areas: Global and Domestic Missions, with special interest in Africa, Post-modern America and the missional church. Mr. Beck is active in church and mission consultation on various subjects of missions, church planting, social justice and missions and navigating the waters of change in present day North America. He is also a endurance athlete who enjoys torturing his body in marathons and ultra-distance triathlons.
Jim Beck loves broken people with a passion.
Jim Beck is the perfect person to speak on BOOSTING your COMPASSION!
back to top
BOOST Your Health and Organization: Meal Planning 101
Description:
You are invited to Meal Planning 101 presented by Registered and Licensed Dietitian Allison Kerin (Director of the TTUHSC WOW! program). In this session you will learn the benefits of meal planning including how it can help you save time and money. We will also discuss ways to address common challenges to meal planning and possible solutions. You will leave the class with some tangible tools to help you get started on your meal planning journey.
back to top
BOOST Your Health/Energy/Fitness
Description:
Tips and Tricks to BOOST Your Health/Energy/Fitness.
back to top
Boost Your Metamotivation, Give it the F.I.N.G.E.R.!
Description:
Burnout affects millions of Americans each year and has been called “the disease of our civilization.” The unhappiness and detachment burnout causes can threaten your job, your relationships, and your health. But there’s good news -- burnout can be healed. Former 20-year elected District Attorney, MARK YARBROUGH, from Littlefield, Texas (hometown of Waylon Jennings), personally experienced burnout, learned how to successfully overcome it, and went from “Burnout” to “On Fire!” He has since become a “burnout expert” and has written and published on the subject. Mark is a very entertaining, motivating and inspiring speaker. He has taught thousands of people how to overcome Burnout -- from companies like Blue Bell Ice Cream and Xcel Energy, to teachers and doctors/nurses, to a variety of government workers (police officers, CPS workers, attorneys, victim’s rights advocates, counselors, mental health professionals, etc.). Audience members will learn the definition of Burnout and the symptoms thereof. But more importantly, attendees will be laughing, and at the same time learning how to apply Mark’s F.I.N.G.E.R. philosophy to help themselves or their co-workers avoid and/or recover from Burnout. This is a training that you won’t want to miss!
back to top
BOOST Your Personal Accountability
Description:
Tips and Tricks to BOOST Your Personal Accountability!
back to top
BOOST Your Personal Finance Skills
Description:
No matter the salary, we all could use a good dose of Personal Finance Skills! Come join us to learn tips and tricks for saving money.
Prior to becoming an educator of college students, Dr. Brian Starr forged for himself a reputation in a variety of economic business endeavors.
His educational pursuits include a BS in Ag Business, an MA in Religion from ACU, and an MBA from the University of Texas. In the summer of 2009, he obtained his Ph.D. in Philosophy and Economics from Texas Tech University.
Brian loves to go deep-sea fishing, and his typical catch of hundreds of pounds of great seafood keep his wife, Kristi, and their three children eating well on yellow fin tuna and a variety of other delicacies.
back to top
BOOST Your Personal Performance Management
Description:
Identifying a specific path for individual and organizational growth.
back to top
BOOST Your Stress Management
Description:
Tips and Tricks to BOOST Your Stress Management!
back to top
BOOST Your Time Management Skills
Description:
“If I only had more time!” is a common lament, especially at this time of the year! The reality is, there’s only so much time in a day or a week. It’s always been that way, and that’s not going to change. What can change is how we manage the time that we have. The key to “time management” is managing ourselves and in this BOOST Lunch and Learn presentation, participants will be given ten tips for doing that.
back to top
BOOST Your Time Management Skills
Description:
“If I only had more time!” is a common lament. The reality is, there’s only so much time in a day or a week. It’s always been that way, and that’s not going to change. What can change is how we manage the time that we have. The key to “time management” is managing ourselves and in this BOOST Lunch and Learn presentation, participants will be given ten tips for doing that. What a gift of knowledge before the Holiday RUSH!
back to top
Building a Customer Driven Culture
Description:
The key take away's will be:
1. How to build a culture that this is customer service focus
2.Customer Service, Customer satisfaction, and Customer-Driven
3. Building Customer relationships
Ragan Holt -
• over 25 years on the "front line" in the automotive service industry
• Developed a customer service process and procedure that positioned the company as one of the industries most successful (Bolton Oil Change) exceeding industry standards by over six times industry norms.
• an industry ( automotive quick maintenance sector) consultant in operational training.
• Monthly columnist in the National Oil and Lube News ( The monthly trade magazine for the quick automotive maintenance sector)
• Key note and educational session speaker at various automotive trade shows.
• Conduct training seminars for automotive dealerships, service centers, and automotive retail outlets in the US and Canada.
back to top
Building a Healthy Team
Description:
Coach Steve Gomez, head coach of the Lady Chaps at Lubbock Christian University will share his top factors that contribute to building a team first mindset.
Steve Gomez won the Pat Summitt Trophy as the Women’s Basketball Coaches Association NCAA Division II national coach of the year.
Gomez, the Lady Chaparrals’ 13th-year coach, led LCU to a 34-0 record and won his 300th game this season. A former LCU player, he coached at Monterey and Cooper before taking over at LCU, where he’s gone 314-104. The Lady Chaps broke the school single-season victories record, previously 31.
“Steve was selected as the winner by his peers after leading his team to an exceptional season,” WBCA executive director Danielle Donehew said in the announcement. “The WBCA recognizes and applauds his leadership example that can be seen in his student-athletes, institution and community.”
back to top
Building a Perfect Claim
Description:
With the implementation of 3M we are seeing a difference in our workflow. It is our wish to develop better coders and clean claims. During our presentation, we will give you coding tips, guidelines and offer assistance to help you be better and quicker at your job. You will receive 1 CEU towards your certification.
back to top
Building Brandfans: How to Create Careers Instead of Jobs
Description:
Having loyal employees is probably on the wish list of most every manager, but what encourages loyalty? What elements must be in place to have commitment and even fandom for your organization? While building strong brand relationships in business usually refers to consumers, in this presentation, Dr. Barbie Chambers will present the impact attachment, commitment, and engagement have on creating employee Brandfans. She’ll also discuss practical ways managers can shift their focus to encourage employees to make careers out of their jobs.
About the Speaker:
Barbie Chambers is an Assistant Professor of Practice in Business Communication at the Rawls College of Business at Texas Tech University. She teaches undergraduate and graduate courses in business communication, organizational behavior, and management. Barbie brings with her more than 20 years of communication and management experience in marketing, advertising, and public relations with a specialization in brand development, strategic planning, and research. Barbie's research interests include communication effectiveness, organizational behavior, consumer behavior, strategic planning, brand relationships, and small business brand management. In addition to scholarship in these areas, Barbie regularly serves a consultant on projects related to strategic planning, marketing research, management, and product/service development. She also has experience teaching courses in research methods, advertising management, account planning, public relations, and graphic design. Barbie received her Ph.D. from Texas Tech University's College of Media and Communication.
back to top
Building Your Leadership Growth and Development Plan
Description:
Leadership Growth and Development Plan
back to top
Bullet Proof Documentation
Description:
Electronic health records (EHRs) promise to make the patient chart more inclusive, more legible, and faster to document. These advantages alleviate many of the headaches of paper charting. On the flip side—or the “dark side,” as I call it—the ease with which EHRs allow time-pressed providers to add information to the medical record, or to bring forward information from a previous note, can lead to an uncritical point-and-click mentality. In this class we will discuss all the different methods providers document, compliance in the EHR, and effective education and communications with Providers. This class will help Bullet Proof Documentation. CEU - 1 credit
back to top
Caring for Special Needs Patients
Description:
This course is designed to teach healthcare employees how to recognize the requirements of special needs patients. Students will learn how to recognize and work with special needs patients for positive outcomes.
back to top
Centricity for Coders/Billers
Description:
In-depth look at TES and valuable shortcuts
back to top
Centricity Provider's Schedules
Description:
Family Medicine specific Centricity training
back to top
Centricity Refresher
Description:
Hands on Centricity Refresher
back to top
Centricity Refresher for Surgery PSS
Description:
Trainers will cover:
• The difference between Tricare plans
• The difference between VA FSC when to use 635 vs 136
• First Care Obama plan
• UHC care improvement
• And a refresher on Medicaid’s
back to top
Centricity: Point of Service and Eligibility
Description:
Participants will learn the changes in Point of Service and Eligibility in the Centricity 5.2 Upgrade.
back to top
Cerner Basics for Nursing Staff
Description:
Cerner PowerChart training for new nursing staff
back to top
Cerner for Providers
Description:
Cerner PowerChart training for Providers, NP's and PA's
back to top
Cerner PowerChart Training for the StarCare Staff ONLY
Description:
Overview of the Cerner PowerChart functions and specific training on the message center capabilities.
back to top
Change Correction and Payment Posting
Description:
Hands on step by step training for change corrections and payment posting.
back to top
Charge Correction and Payment Closing - Dermatology
Description:
Hands-On Session with MPIP Staff on how to correct charges and post payments.
back to top
Charge Correction Training
Description:
Charge correction
back to top
Charge Corrections plus New Feature Review
Description:
Charge Corrections plus New Feature Review
back to top
Clinical Mock Codes
Description:
A refresher to stay sharp in our responses to medical emergencies in your clinical department.
back to top
Coder (CAC) Using 3M Code Assist
Description:
How to use the CAC to code notes for SOM
back to top
Coder - CPC Test Review
Description:
Review for CPC test
back to top
Coder - HCC's and the ACO
Description:
Rules and regulations for Hierarchal Condition Category codes and TTUHSC’s role in the ACO
back to top
Coder - Teaching Physician Guidelines
Description:
CMS rules for coding/billing for medical students, residents, and teaching physicians
back to top
Coder Medical Necessity
Description:
How to determine Medical Necessity using the NAMAS Methodology
back to top
Coder Policy, Ethics, & Compliance
Description:
Review Coding Policies for SOM, available resources, and how to handle difficult situations
back to top
Coder- Queries
Description:
Rules and regulations for Physician Queries
back to top
Coding for Wound Repair: Post-Operative and Postpartum - Webinar
Description:
Unfortunately, not every surgical wound heals without complication and obstetric wounds occur during the course of deliveries. therefore, it is necessary to be prepared to appropriately report the services needed to address these conditions and receive payment apart from the global surgical or obstetric package.
back to top
Communicating With Power 101: The Building Blocks of Effective Persuasion
Description:
Why are some leaders so effective in getting things their way? Please join our June Power Hour for the answer. The team of Julie and Larry Doss is returning to teach an interactive program on the fundamental elements of persuasion and influence. Learn how to use the tools you already have to become a better speaker, writer, and leader.
back to top
Communication Enhancement, Customer Service, Survey Briefing, SPIRIT/AWESOME, Telephone Skills, Situational Protocol
Description:
Day 2 of SOM NEO
back to top
Compliance Fraud and Abuse
Description:
Participants will get a brief overview of the most common healthcare fraud and abuse laws.
back to top
Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control
Description:
• Consult/Referral Report Process
• FSC Determinator – hands on with laptops and sample insurance cards
• Infection Prevention and Control
back to top
Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control
Description:
Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control
back to top
Consults vs Referrals
Description:
Come and lets battle it out with Consults vs Referrals!
Sometimes it is difficult distinguishing a consult vs. a referral. During this class we will look at key items to help coders determine is it a Consult or is it a Referral, and the appropriate billing for each service. The battle will begin with Consults then move to Referrals but the only winner will be the Coders that come to the class and get the check list that will help with making a good decisions. Participants will receive 1 CEU from AAPC for attending this class.
back to top
Correct Coding for Hysteroscopic Laproscopic Procedures
Description:
Coding and Billing Training Course
back to top
Correct Coding for Infertility Diagnosis and Treatment
Description:
Infertility coding is fast-paced and ever-changing. In addition to the fact that the field is on the cutting edge of technology, which creates the need for new codes, there is also the issue of insurance coverage. The coverage of and submission of claims for infertility diagnosis and treatment is one of the least understood and most abused elements in the field of medical coding. However, a clear understanding of infertility coding principles will help physicians and coders maximize proper reimbursement.
back to top
CPM Basics/Refresher
Description:
CPM Basic/Refresher: Patient Scenarios, tips, and Q/A regarding CPM.
back to top
CPM Conversion - Coder/Biller
Description:
Navigation and Registration in Cerner Practice Management
back to top
CPM for Nurses
Description:
Navigation and Scheduling in Cerner Practice Management
back to top
CPM PSS Full Suite
Description:
Navigation, registration, scheduling, and eligibility in Cerner Practice Management CPM.
back to top
Cultural Diversity: Come Over To My House
Description:
This course is designed to bring awareness to TTUHSC employees regarding the vastly cultural diverse population of our patients, staff, and visitors.
back to top
Customer Service Analysis: Why Are Our Scores Declining
Description:
There are certain Customer Service Skills that all Face Forward Employees must possess and fine tune. This session will specifically analyze the cause of declining ratings of the PSS and Nurse Staff in Neurology, followed by practicing what we preach with our AWESOME Performance Standards. Come prepared to ROLE PLAY!
back to top
Customer Service Power Hour
Description:
Participants will learn:
* The factors people judge when considering where to do business
* The good and the bad that sets some businesses apart from others
* The importance of recognizing and surpassing expecations
* The best way to manage patients' expecations
* What an "ideal" experience would look like to your patients
* The little things that make a BIG difference in customer service
* The Four P's to getting a passing grade in customer service
* Patients don't care about policies: they want solutions!
* You can't exceed patient expectations by just "doing your job"
back to top
CXone Max Phone Agent Training
Description:
The course will provide an overview of the basic functions of the CXone Telephone system.
back to top
Defining Our Culture
Description:
Measuring the current culture of Texas Tech Physicians from the perspective of each employee
back to top
Departmental Team Building Exercise
Description:
The recommendation from Practice Development is that each department arrange at least one event per year with the goal of building a stronger team commitment within the department. Leaders within the department are encouraged to be as creative as they would like in organizing these events.
back to top
Developing Leadership for Supervisors
Description:
This course is designed to give existing and new supervisors/managers the tools and concepts of managing others through leadership examples.
back to top
Developing Your Leadership Impact
Description:
* Communicating for Greater Influence
* Building Trust to Build Your Team
* The Essential Elements for Effectively Engaging Your Team Members
* How to Build a Great Team and Be a Great Teammate
* The Essential Elements of Effective Coaching
* Embracing an Atmosphere of Accountability
back to top
Digital Measures
Description:
An introduction with the Analyst in charge of Digital Measures data entry and a look into the Digital Measures software program. Navigate the Digital Measures system requirements, with emphasis on proper channels for Digital Measures questions and information, and proper steps to getting data entered into Digital Measures. Learn what type of data is mandatory to complete data entry.
back to top
Digital Measures & Faculty Profiles - Making Your Information Work for You
Description:
Where to locate the Digital Measures database, navigating the faculty profiles/Digital Measures connections, and a hands on training session.
back to top
Digital Writing for Professional Environments
Description:
This workshop will offer strategies on how to make a great professional impression on e-mail, message forums, and social media.
back to top
Docunav
Description:
During this course the employee with learn to scan intto the Docunav system. The system used to archive paper medical records.
back to top
Don't Lose Your Revenue to Patient Collections: Patient Collections Accountability
Description:
This presentation is an overview of the Revenue Cycle in a OBGYN clinical setting with a focus on patient collections. Topics areas include:
Revenue Cycle Review
Over the Counter Collections
Before the Visit
At the time of the Visit
After the Visit
Best Strategies
Measurables
Goals
back to top
E/M Billing for Internal Medicine Coders ONLY
Description:
• Avoid having your E/M report down-coded due to lack of documentation supporting the level the provider actually performed.
• Calculate 1995 and 1997 levels at the same time, eliminating double auditing of E/M encounters.
• Sidestep code selection differences with a unique workflow that automatically generates the alternative CMS code when appropriate.
• Safeguard time-based encounter pay.
• Understand ROS scores for higher level codes that have different requirements than lower level codes, ensuring 99205s and 99223s withstand scrutiny.
• Decrease E/M code misuse by combining logics from 14 coding audit worksheets, including the Marshfield audit tool, into one E/M calculator.
• Change the E/M level using medical necessity as the deciding factor.
• Use an often misunderstood caveat to support giving history credit when history is unobtainable.
• Improve E/M documentation based on quotes from CMS Evaluation and Management Documentation Guidelines and AMA CPT® guidelines to instantly support compliance during audits.
back to top
EAP Provider Training
Description:
Employee Assistance Program provider training on PowerNote and PowerChart basics.
back to top
EAP Provider Training
Description:
Employee Assistance Program Provider Training.
back to top
EDI Payment Posting plus New Feature Review
Description:
EDI Payment Posting plus New Feature Review
back to top
Effective Digital Writing
Description:
Learn how to effectively communicate through E-mails, Message Boards, and Social Media.
back to top
Eligibility for Combest Staff
Description:
Participants will be taught how to Read, Understand and Utilize the Eligibility Feature of Centricity 5.2
back to top
Eligibility Training for Ophthalmology Staff
Description:
Hands-on Eligibility Training for the Ophthalmology Staff
back to top
Eligibility Training for Pediatric Staff Only
Description:
Department specific training
back to top
Emergency Preparedness: The Role of the PSS; Image Improvement: Where to Start
Description:
PSS will be provided with a list of responsibilities when Community Disaster strikes. Also, 2016 will be filled with a concerted effort to improve our image with the goal of developing increased confidence and service to build "brand fans".
back to top
Employee Engagement Survey Review for Biller/Coder
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Employee Engagement Survey Review for Biller/Coder
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Employee Engagement Survey Review for Nursing
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Employee Engagement Survey Review for Nursing
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Employee Engagement Survey Review for PSS
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Employee Engagement Survey Review for PSS and Nurses
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Employee Engagement Survey Review for PSS and Nurses
Description:
• Discuss Objectives and Results of 2017 Employee Engagement Survey
• Discuss Organizational Goals Based on Survey Results
• Develop Role Specific Goals for the Present Year
back to top
Enhancing the Patient Encounter - PSS Elective
Description:
Take your Patient Service to the next level with a review of the AWESOME Performance Standards.
back to top
Enterprise Task Manager Reports Training
Description:
The Enterprise Task Manager (ETM) or Point-in-Time (PIT) reports. The reports are for the ETM Claim Edit workflow. These reports allow trending, resource allocation, root cause analysis and productivity reporting. (Bring a lap-top if you have access to one).
back to top
EP/PM/ICD/ABLATIONS for Internal Medicine Coders ONLY
Description:
■ Using 2016 revised Codes for maximum reimbursement.
■ 33222 and 33223 have been revised in language and
meaning. Integumentary system comes into play...
■ Ablation codes have been revised. Understand the add on codes.
■ Correct modifiers for multiple PM/ICD procedures.
■ Generator changes, Lead changes, how to code for single, dual and BiV PM's.
■ Add-on EP codes with Ablations, we will give you the CPT and CCI rules.
back to top
Equal Employment Opportunity Compliance Training
Description:
TTUHSC OP 60.09 outlines the Equal Employment Opportunity policy. Learn to follow this policy for Faculty Recruitment, learn why this policy is important for TTUHSC, and be compliant in 2018!
back to top
Essentials of FMLA Leave
Description:
The course will proved department supervisors and administrative staff with a review of the new FMLA Leave policy and overview of federal and state FMLA regulations and compliances with emphasis on the role of the supervisor in FMLA Leave management.
back to top
ETM Basics for Ophthalmology Dept.
Description:
ETM Basic overview
back to top
ETM CE Training for Coders
Description:
Hands - on ETM CE Reports training
back to top
ETM CLAIM EDITS TRAINING FOR CODERS
Description:
Hands - on training for coders on how to do ETM claim edits.
back to top
ETM Credit Balance
Description:
Review Enterprise Task Manager (ETM) for the Credit Balance terminology and Grid navigation. Focus on New workflows for Credit Balance resolution and how to use the system, with hands on Activities.
back to top
ETM Manual Task
Description:
Review Enterprise Task Manager (ETM) for the Invoice No Activity terminology and Grid navigation. Focus on New workflows for No Activity resolution and how to use the system, with hands on Activities.
back to top
ETM Manual Task Charge Correction Training
Description:
How to Request a Charge Correction in ETM Workflows
back to top
ETM Manual Task Set Up
Description:
The purpose of this training is to learn how to set up a Task manually. The creation process is to accommodate correspondence ether written, electronic, or verbal.
back to top
ETM Nanual Task Set Up
Description:
The purpose of this training is to learn how to set up a Task manually. The creation process is to accommodate correspondence ether written, electronic, or verbal.
back to top
ETM Overview for Strategic Planning Employees
Description:
Running Reports specific to Strategic Planning Department's Operations
back to top
ETM Previsit Refresher for Users
Description:
This course will be an brief review of the Centricity ETM Previsit program workflow and how to utilize the platform more efficiently.
back to top
ETM Refresher
Description:
Centricity ETM users to bring any issues they are having within their ETM workflow
back to top
ETM Refresher
Description:
ETM Refresher Class
back to top
ETM Refresher Workshop
Description:
Enterprise Task Manager - refresher workshop is an open training allowing current ETM users to come and ask questions, assist with use and navigation of the system. Students should bring questions and be prepared to work through ETM in the training environment and the 'live' system as well.
back to top
ETM Rejection and Invoice No Activity Training
Description:
Hands - on training for coders, MPIP personnel and managed care coordinators on how to do ETM claim edits for ETM Rejections.
back to top
ETM Report Interpretation
Description:
This course is an in-depth look at the ETM Reports and in addition, how to interpret the information. The target audience is Supervisors and Managers.
Prerequisites; Must have attended the ETM Reports Training, have an understanding of Task, Views, Roles, Preview Pane, Instruction Pane, and Status of a Task, know how to navigate the PIT, VOL, Outcomes, and Stage Summary Report. In addition, have an understanding of how to use Pivot Tables in Excel.
back to top
ETM TES Updates Training
Description:
ETM - TES Updates Training class for new TES interface with ETM 10.2019.
back to top
ETM Training Reports Concepts
Description:
Completion of ETM Training Reports class is required prior to registering for this class.
back to top
ETM Workshop
Description:
To allow Centricity ETM users to bring any issues they are having within their ETM workflow. A superuser will guide them through the process to help resolve the issue(s)
back to top
Excel 101 - Beginners
Description:
If you are new to Excel, feel uncomfortable using the program, aren’t sure how it can help you in your daily work, or have limited computer experience – this introductory class can help you. Participants will learn: structuring a workbook, entering data, formulas, adjusting worksheet layout/data, and printing.
back to top
Excel 102 - Intermediate
Description:
Sorting and Filtering, Freezing and Unfreezing Panes, Basic Formatting, Creating Graphs, Cell and Table Styles, Find and Replace, etc...
back to top
Excel 102 - Sorts & Pivots
Description:
This class is Part 2 for beginners that have complete Excel 101. Participants will learn: database features, pivot tables, adjusting worksheet views, charts, and tips & tricks.
back to top
Excel 201 SUMIF & COUNTIF
Description:
Prerequisite: Must have mastery of concepts in beginner Excel 101.
You will learn how to count and sum arrays of data based on conditions in a corresponding array. Functions used in this class contain up to 3 arguments as opposed to single argument formulas in beginner. Please contact Oren Grossman with questions. Oren_grossman@ttuhsc.edu
back to top
Excel 202 Intermediate - IF Statements
Description:
REVIEW:
Structure of a Workbook – Intermediate Level
1. Status Bar
2. Selecting Multiple Sheets and Editing
3. Relative Reference Cell verses Absolute Reference Cell
4. Tables and Naming Tables
FUNCTIONS:
1. IF
2. NESTED IF
3. OR
4. AND
5. IFERROR
SECURITY FEATURES:
1. How to lock your excel sheet
2. How to control what other users can/cannot edit
TIPS & TRICKS:
1. Data Validation
2. Text to Columns
3. Remove Duplicates
back to top
Excel 301: SUMIFS & COUNTIFS
Description:
Prerequisite: Must have mastery of Excel 201 material, Completed another 300 level/Intermediate level course, or receive approval from the instructor. In this class, you will be writing functions with between 4 and 7 arguments. This class will teach you to write functions to count or sum data based upon 2 or more criteria. This course will also cover more advanced applications of SUMIFS and COUNTIFS functions. If you have any questions, contact Oren Grossman at oren.grossman@ttuhsc.edu
back to top
Excel 302 - VLOOKUP HLOOKUP & INDEX MATCH
Description:
The purpose of this course is to learn how to look up values in a spreadsheet based on a unique key. This is a hands on course, so class notes will be provided to all students. In this course, you will learn the following formulas:
• VLOOKUP
• HLOOKUP
• INDEX & MATCH
The majority of the class will be spent on INDEX and MATCH, so it is still beneficial for those who know how to write VLOOKUPs already.
Prerequisites:
You must have completed the Basic formulas course (SUMIFS and COUNTIFS) taught by Oren Grossman OR adequately demonstrate that you are capable of writing SUMIFS and COUNTIFS by memory. If you do not have this basic comfort level with formula writing, this course will be extremely frustrating. Please make all inquiries to Oren Grossman.
back to top
Excel 303: Conditional Formatting
Description:
Prerequisite: Must have completed at least one Excel course level 200 or higher.
In this course you will learn how to change the color, shading, and borders of cells based on their values. If you have any questions about this course, please contact Oren Grossman. Oren.grossman@ttuhsc.edu
back to top
Excel 304 Miscellaneous Formulas
Description:
Pre-requisite: Must have completed at least one 200 level course. Prefer 201.
In this course, you will learn how to separate out data from strings of text using the Text to Columns feature as well as via formulas. You will also learn how to do basic statistics functions in Excel in order to calculate Standard Deviation, Confidence Intervals, and Quartiles. We will also discuss identifying outliers.
back to top
Excel 401 - SUMPRODUCT & INDIRECT
Description:
Prerequisite – Must have taken Excel 302 VLOOKUP & INDEX MATCH or be familiar with the INDEX MATCH function. This course is listed as 400 level difficulty because it builds off of 300 level concepts. If you do not have an understanding of these concepts, you will not benefit from this course.
In this course you will learn how to sum the product of at least 2 columns including binary conditionals. You will also learn how to use a variable as a worksheet reference in functions.
back to top
Excel 402 - Arrays
Description:
In this class, you will learn how to convert formulas with single variables into multi - variable formulas. Attendees will learn how to write MAX, MIN, and STDEV as conditionals as well as create multi-row/column INDEX MATCH formulas.
Prerequisites - Must have completed Excel 302 and be able to write an INDEX MATCH formula. Please review the 302 material before attending this class.
back to top
Experian Eligibility Training
Description:
The course will cover Experian's eligibility, navigation, and insurance verification processes.
back to top
Experian Patient Estimate Training
Description:
This training aims to introduce you to the Patient Estimates product and increase user understanding of Patient Estimates.
back to top
Experian Train the Trainer Eligibility Training
Description:
Train the Trainer by Experian. The course will cover Experian's eligibility, navigation, and insurance verification processes.
back to top
Exposed: The Proper Use of PPE
Description:
Exposures are up within the practice. In this course we will review the proper use of PPE in order to ensure the safe delivery of care of our patients.
back to top
Faculty Appointments Workshop
Description:
For chair assistants and administrators
back to top
Faculty Assistants’ Tenure & Promotion Training
Description:
A brief overview of the administrative assistant’s role in providing support for faculty members participating in the tenure and promotion process.
back to top
Faculty Evaluation & Mid Cycle Review Education
Description:
Review of requirements needed for annual faculty evaluations & mid cycle reviews
back to top
Faculty Evaluation Updates Training Session
Description:
This course will review the changes in the faculty evaluation process which will take place in early 2019. All Chairs’ assistants and faculty administrative assistants are encouraged to attend this class to learn more about the changes, revised forms and evaluation timeline.
back to top
Financial Wellness for Busy Nurses
Description:
Financial education workshop covering topics of budget worksheet, assets considered for your net worth, 16 ways to boost savings and retirement readiness
back to top
FSC 717 - To Use or Not to Use
Description:
FSC 717 - when to use it and when not to use it
back to top
FSC 717 - To Use or Not To Use
Description:
FSC 717 - when it should be used and when it should not be used
back to top
FSC Basics
Description:
This course is taught for PSS, Managed Care, and MPIP office employees to learn how to utilize the Tech FSC list.
back to top
FSC Determinator AND Eligibility Refresher for Ophthalmology
Description:
Hands-On Centricity training refresher covering problems being faced with FSC Determinator and Eligibility for the Ophthalmology team ONLY.
back to top
FSC Table Management and The Determinator
Description:
Course will teach users about proper FSC table management to include the order, what to do with old insurance plans, and using the determinator.
back to top
FSC Table Management and The Determinator
Description:
Course will teach users about proper FSC table management to include the order, what to do with old insurance plans, and using the determinator.
back to top
FSC Training for New Employees
Description:
Course will give general overview of Financial Statistic Classification
back to top
FSC Training for Ophthalmology
Description:
FSC Training for members of the Ophthalmology team members.
back to top
FSC: Overview, Usage, Best Practice and Revenue Impact
Description:
This course will include an overview of FSC basics and present more in depth understanding of FSC to include proper usage, best practice recommendations, and the impact of improper FSC usage as it pertains to edits, rejections, and revenue.
back to top
G.E. Centricity Basics for PSS
Description:
Application training on the basics of G.E. Centricity for PSS, coders and coordinators
back to top
G.E.R.D - Ortho Specific
Description:
Group eligibility request definition training
back to top
GE Centricity Learning Portal: Hands on Training
Description:
Participants will be trained on navigation of the GE Centricity Portal and the types of courses that exist online.
back to top
GE Centricity New Features Review
Description:
GE Centricity New Features Review
back to top
Global Health Lecture Series
Description:
The TTUHSC Office of Global Health (OGH) invites you to attend an ongoing lecture series on issues related to global health and building healthy communities. The lectures will be held twice a month at 12:00 noon CT. Invited guest speakers will share their personal stories and experiences. Everyone is invited to attend. Free lunch will be provided to the first 50 attendees.
back to top
H.I.P.A.A. for Patient Service Specialists
Description:
Discussion of common H.I.P.A.A. concerns for Patient Services Specialists staff when working with the public and how to maintain patient privacy while providing customer service.
back to top
Hands - On Cerner PowerChart Training for Providers, PA's, NP's
Description:
Hands - on training for Cerner PowerChart by the EMR Team specific to provider's, physician assistants and nurse practitioners.
back to top
Hands On Cerner for Nurses
Description:
Course will outline basic nurse functions of Cerner Power Chart for use in ambulatory setting.
back to top
Hands On Cerner for PSS, Coders and Coordinators
Description:
Cerner Power Chart training for new employees
back to top
Hands On ETM Manaual Task Charge Correction Workshop
Description:
Hands on workshop for ETM tasks such as "How to Request a Charge Correction in ETM Workflows" and others
back to top
Hands-On Centricity/Cerner Training
Description:
New employees will be trained on Centricity and Cerner. Employees must have their application access before attending this class.
back to top
Happiness is a Debt Free Life: Strategies on Getting Out of Debt, Staying Out of Debt, & Being Wealthy
Description:
My name is Tim Fox and I have been in debt. While I was in debt, life was stressful and unpleasant. Sound familiar? Well, then, I decided to get out of debt. It was hard but extremely rewarding. The goal of this Boost session is to show you simple steps on how to get out of debt and then stay out of debt for the rest of your life. I will first discuss the mindset that you need to have to be able to accomplish this goal. Then, I will walk you through the steps of getting out of debt and discuss a helpful resource in the Dave Ramsey plan. Finally, I will take questions from the audience on the subject at hand. This session will give you hope and real strategies to be much happier in life. It’s amazing how living on a budget can positively impact your marriage, your health, and your WEALTH!
I also want to explain that this is not a session about investments. I leave that subject to the professionals. However, if you follow the goals/steps during this talk you will certainly need an investment advisor because you will have income to invest!
Tim Fox is currently the Associate Administrator at Student Health Services at Texas Tech. He has served in this role for 3 years and prior to this he was the Director of Patient Services. In 2013, he received the Innovation SPIRIT Award for coming up with the idea behind the Wash ‘em Tech Signs.
back to top
Happy Trails…. The HR Employee Separation Process.
Description:
The course will provide department supervisors and administrative staff with information on HR processes to be used when an employee ends employment with the HSC including the termination ePAF, the On-line Employee Separation Checkout System, regulatory and employee relations considerations.
back to top
Hardwiring Excellence
Description:
This is an overview of the book Hardwiring Excellence and how it can be applied to healthcare practices.
back to top
HCC Training Course (FM)
Description:
HCC Coder training for Family Medicine Dept.
back to top
Health Insurance Basics
Description:
Introductory course for those new to the healthcare industry and those who may need to strengthen their understanding of working with health insurance.
back to top
HIPAA for Patient Services Specialists
Description:
Broad overview of the HIPAA rules and laws regarding protection of health care information. Course is focused on PSS staff and how to protect HIPAA for patients in person and on the phone.
back to top
HIPAA Training for Clinical Staff
Description:
HIPAA policies specific to clinical personnel, common issues discovered from HIPAA site visits, proper legal guardianship and foster care paperwork, and revised HIPAA forms for clinics.
back to top
HIPAA Training for Clinical Staff
Description:
Important information for clinical staff pertaining to patient privacy
back to top
Hiring the Ideal Team Player
Description:
We all want to hire the best people for openings we have. We tend to focus disproportionately on experience and education and overlook the ingredients that make for great and effective teaming. Come and lean how to identify and hire the ideal team player for your healthcare team.
back to top
Human Trafficking Training
Description:
Training Course from Voice of Hope - Lubbock - department specific training for OB/GYN and Family Medicine.
back to top
ICD - 10 Problem Solving
Description:
Learn to tell the story of care with ICD-10 Codes. We will also look at common mistakes and how not to get lost with details in provider documentation.
Please bring your ICD - 10 Code Books.
back to top
ICD-10 Training Ophthalmology
Description:
ICD - 10 Training
back to top
Identify Research Patients - Registration
Description:
The Patient Research Data screen will now allow tracking for research studies. Class will cover how to use the registration to appropriately bill to insurance, research project, or patient and how to navigate the screens.
back to top
Implementing Lean Projects in Your Practice - OBGYN Leadership Team
Description:
Participants will be guided through identifying projects that will lead to meaningful improvement, building effective tea,ms for Lean Projects, and identifying Lean applications and how they work in today's medical practice.
back to top
Improving Communication through Personality Profiling - IM Coders
Description:
Participants will take a personality assessment and discuss how their personalities will effect communication with others.
back to top
Improving Patient Experience Using NarrativeDx
Description:
This course is designed to assist providers and management navigate the use of NarrativeDx software to view and access patient comments gathered from multiple sources.
back to top
in house centricity refresher
Description:
This is a refresher on Centricity business.
back to top
Incident-to & Split/Shared Billing
Description:
Review documentation requirements for Incident-to and Split/Shared Services. Hands-on coding using actual documentation from TTUHSC providers. 1.5 CEUs awarded through AAPC upon completion of the course
back to top
Infection Prevention and Control including Hand Hygiene and PPE; Consult/Referral Report Process
Description:
Training on Core Competencies
back to top
Infection Prevention Instrument Cleaning Camp
Description:
Cleaning, disinfection, and sterilization of instruments is critical to patient safety and good patient outcomes. This Infection Prevention and Control Course on Instrumentation will cover:
1) Personal Protective Equipment
2) Dirty to Clean Workflow
3) Cleaning protocols for medical instrument and devices
4) Sterilization Protocols
5) Best Practices and Guidelines for packaging and storage of instruments
6) Autoclave Maintenance
7) Competencies appropriate to your processes in your department
back to top
Informatics Basics
Description:
Informatics Basic User Course - Starts at 12:30 p.m. Monday, November 12 through 4:30 on Tuesday, November 13.
back to top
Informatics Review
Description:
This course is for current users of Informatics. Intermediate and advanced topics will vary.
Enrollees are to send examples for class review by November 5.
back to top
Information Application Systems SharePoint Usage
Description:
This course will explain the IAS SharePoint system including navigating the sites, requesting access, posting & replying to issues and setting alerts.
back to top
Insurance 101
Description:
Insurance overview
back to top
Integrity With People
Description:
In order to be a leader one must have followers. And to have followers, one must have their confidence. Hence the supreme quality for a leader is unquestionably integrity. Without it, no real success is possible. This session will explore:
* integrity issues for influencers ,
* nurturing people,
* having faith in people,
* listening to people, and
* understanding your people.
back to top
Internal Medicine Specific: FSC Determinator and Eligibility Refresher
Description:
Participants will engage in hands-on training mastering tips and tricks for improved efficiency utilizing the FSC Determinator and Eligibility features of Centricity.
back to top
Intro to Professional Support Development
Description:
Course for current or new hire supervisors to learn general management skills and tools for managing others.
back to top
Introduction to Coder/Biller, Part III
Description:
Intro to coder/biller course, day 3
back to top
Introduction to Enterprise Task Manager
Description:
CBW / ETM - in depth training on navigation and use of the Enterprise Task Manager - Previsit platform for new employees and current employees wanting to learn better use of this system.
back to top
Introduction to ETM CBW
Description:
Introduction to ETM in CBW
back to top
Introduction to ETM PreVisit
Description:
Introduction to basic purpose of the Centricity Enterprise Task Manager PreVisit workflow.
back to top
Introduction to FSC for PSS/Coder
Description:
Financial Status Classification basic training.
Good review for current employees
back to top
Introduction to Microsoft Excel
Description:
Microsoft Excel is a very powerful software program that can make work easier and more efficient. However, because there are so many things that the program can do, using it can be overwhelming to those who have not yet had a chance to get familiar with it.
If you…
Are new to Excel
Feel uncomfortable using the program
Aren’t sure how it can help you in your daily work
Or have limited computer experience…
this introductory class can help you. Attendees will leave the class with a basic overview of the program and its major features. In addition, each will practice using the program to carry out certain tasks. The class will attempt to convey key principles that will help open up the program to you and make it seem more intuitive.
If you are wondering if you should take the class, or if you have something specific that you would like to learn, (or have any other question) please do not hesitate to contact the instructor, James Carlson (james.carlson@ttuhsc.edu).
back to top
Introduction to Microsoft Excel
Description:
Microsoft Excel is a very powerful software program that can make work easier and more efficient. However, because there are so many things that the program can do, using it can be overwhelming to those who have not yet had a chance to get familiar with it.
If you…
Are new to Excel
Feel uncomfortable using the program
Aren’t sure how it can help you in your daily work
Or have limited computer experience…
this introductory class can help you. Attendees will leave the class with a basic overview of the program and its major features. In addition, each will practice using the program to carry out certain tasks. The class will attempt to convey key principles that will help open up the program to you and make it seem more intuitive.
If you are wondering if you should take the class, or if you have something specific that you would like to learn, (or have any other question) please do not hesitate to contact the instructor, James Carlson (james.carlson@ttuhsc.edu).
back to top
Invoice No Activity and Rejections in ETM
Description:
This class will focus on the Invoice No Activity and Rejections workflow in ETM. It will cover basic navigation, functionality, and general workflow with hands on activities.
back to top
JCAHO Site Visit Prep for PSS
Description:
Training designed to prepare PSS staff for the 2019 JCAHO TTU Physicians site visit.
back to top
Joint Commission Preparedness
Description:
In preparation for the Joint Commission Visit, this session will refresh nurses on:
* Reminders
1) Tracer Activities
2) Surveyor Etiquette
* Processes
* Role Play
back to top
Joint Commission Preparedness and The PSS Role in Creating an Outstanding Culture
Description:
Joint Commission Etiquette will be covered for the first 10 minutes.
Developing an Outstanding Culture:
Wherever people gather, you have a culture. It’s the environment people create when they gather, whether at home, work, or play. It becomes the defining characteristic of that group. In this class, we will assess the culture of our group, Texas Tech Physicians. Through the assessment process we will learn our role in creating the optimal culture for our group. We will identify 2-3 things we can do to improve the culture of Texas Tech Physicians!
back to top
Laser Safety Overview
Description:
• Regulations & Standards
• Basic Laser Safety
• Q/A
back to top
Leadership Accountability: What Can YOU Do To Improve YOUR Workplace?/Recognizing and Reporting Abuse
Description:
Each participant will analyze the Patient Satisfaction and Clinical Procedure areas for improvement and develop a plan of action for personal accountability to help with optimal performance from their positions.
back to top
Leadership Development for Train the Trainer: Point of Service and Eligibility
Description:
Supervisors ONLY - Train Trainers on Centricity 5.2: POS and Eligibility
Individuals attending this class will be responsible for training the PSS.
back to top
Leadership Development: Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control
Description:
Leadership will be trained on the proper way to complete the Consult/Referral Report Process, proper usage and tips for the new FSC Determinator, proper protocol for Infection Prevention and Control (specifically Ebola). Leadership is asked to oversee the content of this training with their staff.
back to top
Leadership Medicaid 101
Description:
We will discuss the historical and current structure of Texas and New Mexico Medicaid. We will also go over how to enter and maintain Medicaid information in Centricity and how to interpret website information correctly.
back to top
Leadership Suicide Triage Protocol; ICD10 Followup; Medical Records Scanning Protocol
Description:
As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy. ICD10 - Reminders There have been items sent to Medical Records for scanning that shouldn't have been. Clarification will be given on the process.
If you have already attended a Power Hour over Suicide Triage, you need not repeat that part of this session. Instead, come the last 45 minutes of the hour.
back to top
Leadership: Recognizing & Responding to Abuse, Neglect & Exploitation; Improving Cultural and Generational Communication in Healthcare
Description:
Participants will learn to recognize the signs and symptoms of abuse, neglect and exploitation followed by the protocol and resources available for handling these situations.
Additionally, attendees will be equipped for improving communication across cultures and generations.
back to top
Learning from 2016 and Leading in 2017
Description:
Based on the 2016 Employee Satisfaction Review and the Cultural Assessment we will discuss what our people need from you, our leaders, in 2017. We will also be presenting the plan for Leadership classes in 2017.
back to top
Look Like a Beauty, Code Like a BEAST
Description:
Coding for Annual Care Visits (ACV); Risk adjustment documentation improvement and best practices for coding chronic disease conditions, etc. Free coding training opportunity with AAPC CEU offered to coders
back to top
Looking Back & Pressing Forward 2017 - Coders/Billers
Description:
Come hear about changes to the Practice Development Education Plan, Employee Satisfaction and Assessing our Culture, and what we need from you in 2017.
back to top
Looking Back & Pressing Forward 2017 - Nurse/Tech
Description:
Changes to the Practice Development Education Plan, Employee Satisfaction & Assessing our Culture, and what we need from you in 2017!
back to top
Looking Back & Pressing Forward 2017 - PSS
Description:
Come hear about changes to the Practice Development Education Plan, Employee Satisfaction and Assessing our Culture, and what we need from you in 2017
back to top
Lubbock Impact Departmental Representative
Description:
Lubbock Impact, Inc. is a community outreach ministry that was founded in 2007. It is an i501©(3) that is designed to support the residents of Lubbock who are in a difficult economic situation. They work to relieve three basic needs in order to help an individual start making the steps toward moving out of poverty: Food, clothing and medical care. Texas Tech Physicians Providers, Residents and Medical Students have been assisting in the medical care given at Lubbock Impact for a long time. We want to support their efforts by working in the soup kitchen. Volunteers will be asked to prepare, serve and clean up the soup kitchen meal. Participation is highly encouraged. Our monetary donation goal is $1000.00 All monetary donations, should be given to your department representative. Lubbock Impact is located at 2707 34th St, Lubbock, TX 79410 (806) 799-4329 Check out their website: http://lubbockimpact.com/
back to top
Lubbock Impact Volunteer Opportunity
Description:
The People Development COPIC and Practice Development are initiating a volunteer opportunity at Lubbock IMPACT for ALL staff of Texas Tech Physicians' Clinical Practice and Central Departments. Lubbock Impact, Inc. is a community outreach ministry that was founded in 2007. It is an i501©(3) that is designed to support the residents of Lubbock who are in a difficult economic situation. They work to relieve three basic needs in order to help an individual start making the steps toward moving out of poverty: Food, clothing and medical care. Our Providers from the Family Medicine Clinic have been assisting in the medical care given at Lubbock Impact for a long time and the staff have been working in the soup kitchen. We want to support their efforts as well since we are a team. Volunteers will be asked to work in the Soup Kitchen. Participation is highly encouraged. Our monetary donation goal is $425.00 and we are also collecting items for the Hygiene/Clothing Closet. Check with your department rep to determine the collection item for this month. All donations, whether money or clothes, should be given to your department representative.
Lubbock Impact is located at 2707 34th St, Lubbock, TX 79410 (806) 799-4329 Check out their website: http://lubbockimpact.com/
back to top
Lubbock Impact Volunteering
Description:
Lubbock Impact, Inc. is a community outreach ministry that was founded in 2007. It is an i501©(3) that is designed to support the residents of Lubbock who are in a difficult economic situation. They work to relieve three basic needs in order to help an individual start making the steps toward moving out of poverty: Food, clothing and medical care. Texas Tech Physicians Providers, Residents and Medical Students have been assisting in the medical care given at Lubbock Impact for a long time. We want to support their efforts by working in the soup kitchen. Volunteers will be asked to prepare, serve and clean up the soup kitchen meal. Participation is highly encouraged. Our monetary donation goal is $1000.00 All monetary donations, should be given to your department representative. Lubbock Impact is located at 2707 34th St, Lubbock, TX 79410 (806) 799-4329 Check out their website: http://lubbockimpact.com/
back to top
Lunching and Learning with President Mitchell
Description:
Lunch and Learn with President Mitchell
back to top
Managed Care New Employee Training
Description:
Private training for managed care role - new employee
back to top
Managing Conflict for Better Relationships
Description:
Improve relationships and reduce conflict by identifying strategies and improving skills such as: Assertiveness, Active Listening, Emotional Intelligence, and Empathy.
back to top
Managing Difficult Patient Encounters
Description:
This course is for front line staff, clinical team members, phone agents, and supervisors that encounter difficult patient encounters.
back to top
Managing Difficult Patient Encounters
Description:
This course is for front line staff, clinical team members, phone agents, and supervisors that encounter difficult patient encounters.
back to top
Managing Multiple Projects, Objectives and Deadlines
Description:
Productivity and Project Management for ObGyn Clinic
back to top
Managing the Patient Experience: Key Words at Key Times
Description:
Words matter. In this course, learners will review the most cutting edge strategies in improving patient satisfaction. There is little that is more important than for care teams to utilize key words at key times in managing the patient experience to improve patient satisfaction.
back to top
March - July Power Hour Updates
Description:
Join me to stay engaged with your employees! PSS and Nurses from all clinics have been trained on improving Communication codes (verbal, vocal and nonverbal) and listening. Come hear what your employees are saying about the communication in your clinics.
back to top
Master Schedule Builder Workshop
Description:
Workshop is for supervisors and others who set up and build schedules for providers in Centricity.
back to top
Master Schedules
Description:
Hands On training with Erica for Family Medicine Clinic covering Master Schedules in Centricity.
back to top
Maxwell Leadership - Final Session
Description:
Finalizing individual growth plan.
back to top
Maxwell Leadership Summary
Description:
Closing summary of the John Maxwell Leadership series
back to top
Medicaid 101
Description:
We will discuss the historical and current structure of Texas and New Mexico Medicaid. We will also go over how to enter and maintain Medicaid information in Centricity and how to interpret website information correctly.
back to top
Medicaid 101
Description:
We will discuss the historical and current structure of Texas and New Mexico Medicaid. We will also go over how to enter and maintain Medicaid information in Centricity and how to interpret website information correctly.
back to top
Medical Coding - Thinking Outside the Box
Description:
Learn how to translate non-traditional documentation into billable codes
back to top
Medical Coding - Thinking Outside the Box
Description:
Learn how to translate non-traditional documentation into billable codes
back to top
Medical Coding - Thinking Outside the Box
Description:
Learn how to translate non-traditional documentation into billable codes
back to top
Medical Coding - Thinking Outside the Box
Description:
Learn how to translate non-traditional documentation into billable codes
back to top
Medical Coding - Thinking Outside the Box
Description:
Learn how to translate non-traditional documentation into billable codes
back to top
Medical Coding - Thinking Outside the Box
Description:
Learn how to translate non-traditional documentation into billable codes
back to top
Medical Record Request Protocol & Professionalism in Documentation & Social Media
Description:
This one hour session will cover two major needs: Medical Record Request Protocol and Professionalism in documentation and the use of social media.
With the outsourcing of our Medical Records Division to NEXT Medical Records, there have been changes to our processes. Everyone must be on board with the new protocol.
Secondly, Texas Tech Physician employees are expected to be professional in their day to day responsibilities. This session will be a reminder of professional expectations in PowerChart documentation & the use of Social Media .
back to top
Medical Scribe Documentation
Description:
Discussion of proper EMR documentation for medical scribes assisting providers with patient care.
back to top
Medication Reconciliation
Description:
Hands on PowerChart training
back to top
Message Center
Description:
Message Center training from clinical transformation as requested per department
back to top
Mock Code Debrief - Nurse PH Makeup
Description:
This course if for nurses who were unable to participate in the Mock Codes provided by Erin Nash in every TTP Clinic.
back to top
Modifiers and the Global Surgical Package - Webinar
Description:
This webcast will describe the components of the CPT and Medicare Global Surgical Packages. The course will specifically look at services that are inclusive to the package as well as services that are appropriately reported in addition to the surgical CPT code. Key surgical modifiers important to OB/GYN practices will be described through the use of case studies. The CMS National Correct Coding Initiative and the appropriate application of the associated modifiers will be explained.
back to top
MPIP - Batch, Co-Pay Reallocation and ETM
Description:
Training on Patient Services, Batch, Co-Pay, Reallocation and ETM
back to top
MPIP Business Office SharePoint
Description:
This course will explain navigation within the MPIP SharePoint site, requests that are appropriate and currently accepted through MPIP SharePoint, and necessary information needed to most effectively address your needs.
back to top
MPIP Sharepoint
Description:
MPIP SharePoint navigation
back to top
MPIP Sharepoint
Description:
This course will explain navigation within the MPIP Sharepoint site, requests that are appropriate and currently accepted through MPIP Sharepoint, and necessary information needed to most effectively address your needs.
back to top
MPIP SharePoint - Communicating Effectively Through SharePoint
Description:
This course will explain navigation within the MPIP Sharepoint site, Requests that are appropriate and currently accepted through MPIP Sharepoint, and necessary information needed to most effectively address your needs.
back to top
MSO Faculty Credentialing/Reappointment Process
Description:
Provided by the UMC Medical Staff Office this course will review the processes for Faculty Credentialing Packet and the Faculty Re-appointment Packet. This course is recommended for clinical administrative staff who complete these packets for incoming and current faculty members.
back to top
Navigating the Kenexa/BrassRing Hiring Manager Portal –Overview & Refresher
Description:
TTUHSC Human Resources, along with other Texas Tech University System components, utilizes a robust IBM Kenexa/BrassRing global recruitment technology system designed to offer flexibility for job candidates and hiring managers from virtually any location. Operating through the TTUHSC’s secure web portal, managers can administer the hiring process from multiple locations and devices – starting from reviewing applications all the way through the final offer. This course is a refresher for existing users and an introduction to interested users.
back to top
Navigating the Press Ganey Website
Description:
Participants will learn the step - by - step procedures for accessing a specific department's and physicians' patient satisfaction scores; create reports for specific Departmental needs; and have the opportunity to ask questions related to Patient Satisfaction and the Survey Process.
back to top
Navigating the Press Ganey Website
Description:
Gain a better understanding of how to navigate the Press Ganey website in order to develop a better understanding of the tools available for explaining patient satisfaction surveys, scores, and goals.
back to top
NEO - Cerner Basics for PSS/Coder
Description:
Cerner PowerChart training for all new PSS, Coders and Coordinators
back to top
NEO Centricity Basics
Description:
Introduction to Centricity for PSS and Coder/Billers for new staff
back to top
NEO Enhancing the Patient Experience
Description:
Scripting and Rounding Tool training
back to top
NEO for Billers and Coders - Day 1
Description:
Intro to Cerner, Revenue Cycle, Intro to Coding Integrity handbook, 3M , HCPCS, ETM, TES and Queue Training
back to top
NEO GE Centricity Training for PSS, Coders & Coordinators
Description:
New employee training on GE Centricity for PSS, Coders & Coordinators
back to top
NEO Hands On Cerner PowerChart Training for Providers, PA's & NP's
Description:
Cerner PowerChart training for new faculty
back to top
NEO Introduction to Coder/Biller, Part I
Description:
Intro course for new hire coder/biller staff, day one
back to top
NEO Introduction to Coder/Biller, Part II
Description:
Intro to coder/biller course, day 2
back to top
NEO Introduction to Coder/Biller, Part III
Description:
Final course for new hire coder/biller staffing.
back to top
NEO Introduction to PSS, Part I
Description:
Introduction to PSS basics - first day of training for new employees
back to top
NEO Introduction to PSS, Part II
Description:
Introduction to PSS - day 2 training course for new employees
back to top
NEO Introduction to PSS, Part III
Description:
Intro to PSS - course day 3 for new employees
back to top
NEO Nurse Orientation
Description:
Required onboarding for all nurse positions within SOM.
back to top
NEO Online HIPAA, Compliance, Title IX Reporter Training, FERPA and Safety
Description:
Time to complete all mandatory institutional training.
back to top
NEO Phreesia Training
Description:
Phreesia Training for a new employees.
back to top
NEO Powerchart Basics
Description:
Introduction to Cerner for new PSS and Coder/Biller staff.
back to top
NEO Powerchart for Nurses
Description:
Introduction to Cerner for new nurses and clinical technicians
back to top
NEO Powerchart for Nurses
Description:
New nurse Cerner/PowerChart training
back to top
NEO Powerchart for Providers
Description:
Cerner introduction and template set up for new providers
back to top
NEO PSS Training - Day 1
Description:
Intro to GE Centricity, MyTeamCare Patient Portal, Revenue Cycle, Insurance Fundamentals and Intro to FSC for PSS along with Avaya Desktop Agent training.
back to top
NEO PSS, Biller & Coder Training - Day 2
Description:
Introduction to Cerner
back to top
NEO The Health Care Financial System and Insurance Fundamentals
Description:
Learn the foundations of FSC and Insurance.
back to top
NEO Understanding Your Role in the Revenue Cycle
Description:
The ins and outs of the Revenue cycle and what role you play
back to top
New Employee Cerner for PSS, Coder & Coordinators
Description:
Cerner Power Chart training for new employees
back to top
New Employee GE Centricity Training for PSS, Coders & Coordinators
Description:
New employee GE Centricity training
back to top
New Mandatory Form/Scripting for Health Care Provider-Patient Contract, Governing Law and Venue; Protocol Clarification for Reactivating Centricity & Cerner Log - Ons; & Performance Improvement
Description:
New Protocols and in place for a new provider-patient contract that must be signed by all patients. The Risk Management/Legal Team will be on hand to explain the justification behind the form as well as the proper scripting when discussing same with our patients.
Also, there seems to be some misunderstandings with the protocol for requesting a log-on/password reset with Centricity and Cerner, so we will train on the request process.
Finally, in preparation for Joint Commission, we will determine the Performance Improvment Initiatives that are in place within all departments.
back to top
New Nurse Orientation/Power Chart
Description:
New nurses will learn skills necessary to appropriate utilize Cerner Power Chart application
back to top
New PSS, Coders & Coordinators Hands-On Centricity/Cerner New TrainingPSS, Coders & Coordinators Hands-On Centricity/Cerner Training
Description:
New Employees will receive an overview of both of the Centricity/Cerner Applications, set up their clinic's defaults, then have Hands - On Training on each along with scripting tips.
back to top
NON-INVASIVE CARDIOLOGY PERIPHERAL - CARDIOLOGY CODING for Internal Medicine Coders ONLY
Description:
■ EKG coding inpatient & outpatient
■ CV stress testing; Hospital and office setting - 2016 Narrative update
■ Stress echo
■ Echocardiography
■ Nuclear coding for 2016
■ Updates for Holters and Event Monitors
■ Supervision Guidelines: Stress Testing and the Physician vs. NPP role
back to top
Nurse New Employees: Hands-On Cerner Training
Description:
Nurses will learn the ends and outs of Cerner PowerChart used for their positions.
back to top
Nurse Power Hour - Disinfectant Training
Description:
Proper disinfecting procedures for health and safety.
back to top
Nurse Power Hour October 2016
Description:
Final Check for Joint Commission
back to top
Nurse PowerHour - Post Survey Momentum
Description:
How to keep the momentum after the survey
back to top
Nurse Professionalism in Documentation, Social Media & Lateral Violence
Description:
Texas Tech Physician employees are expected to be professional in their day to day responsibilities. This session will be a reminder of professional expectations in documentation, the use of Social Media and controlling lateral violence.
back to top
Nursing Etiquette
Description:
This presentation will cover a variety of professional etiquette issues that nurses face every day. From handshakes to social media, learn about things you can do as a professional nurse to aid you in your career goals.
back to top
Ob/Gyn Staff Retreat - John Delony
Description:
Department specific team building retreat
back to top
OBGYN Leadership - Why Is Technology Change So Hard?!: Becoming An Effective Technology Change Leader
Description:
You are not imaging it - technology change is often harder than other practice changes! This webinar will review why technology change is so difficult for medical practices. The speaker will also discuss what steps you can take to anticipate and address some of the common challenges with technology change, including: staff resistance, lost productivity, errors, and patient dissatisfaction.
back to top
Onboarding Launch Party
Description:
The onboarding launch party serves as an opportunity for clinical administrators and coordinators to be educated on onboarding processes. These processes are compliant with HR, EEO, and Faculty Appointments.
back to top
Ophthalmology Seminar 2016
Description:
7:20 a.m. – 7:50 a.m. Registration and Breakfast
7:50 a.m. – 8:00 a.m. Welcome and Opening Remarks
Karen L. Favers – Seminar Coordinator
8:00 a.m. – 10:00 a.m. “Mirror Mirror – What Am I Looking At”
Kelly Mitchell, MD – TTEC Associate Professor
10:00 a.m. – 10:15 a.m. Morning Refreshment Break
10:15 a.m. – 11:15 a.m. “Vision Loss in Traumatic Brain Injury”
Kenn Freedman, MD, PhD – TTEC Associate Professor
11:15 a.m. – 12:15 p.m. “Getting it Right From the Start”
Matthew Mahek, OD – TTEC Faculty Associate
12:15 p.m. – 1:15 p.m. Lunch Break
1:15 p.m. – 2:15 p.m. “Funny Looking Eyes”
Charles Stockwell, OD – TTEC Faculty Associate
2:15 p.m. – 2:30 p.m. Afternoon Refreshment Break
2:30 p.m. –4:30 p.m. “Ophthalmic Technician Jeopardy - Fundamentals”
Rachel Cooley, MD/TTEC Resident Physician; Shagun Dhaliwal, MD/TTEC Resident Physician, Suzette Luke, MD/TTEC Resident Physician
4:30 p.m. – 4:45 p.m. Closing Remarks and Seminar Evaluations
back to top
Optimizing Patient Phone Experiences
Description:
Visits were made to each clinic of the Lubbock campuses. In most clinics, time was spent observing staff carry out their normal duties at front desks, back desks, and in call centers. This was done to gain some context for how the phones fit into the overall responsibilities of PSS and others from clinic to clinic. Observations ranged in length from roughly 5 minutes to 2 hours or more. Some clinics were observed multiple times. When possible the real-time monitoring software was watched on a tablet simultaneously. This helped develop understanding of the real-time reporting software and calibrate it with actual PSS/agent behavior in the clinic.
The purpose of this session is to relay the diagnosis of problems noted and possible solutions for an improved phone experience. The class will equip the participants with best practices to optimize the patient phone experience.
back to top
Optimizing Patient Phone Experiences
Description:
Visits were made to each clinic of the Lubbock campuses. In most clinics, time was spent observing staff carry out their normal duties at front desks, back desks, and in call centers. This was done to gain some context for how the phones fit into the overall responsibilities of PSS and others from clinic to clinic. Observations ranged in length from roughly 5 minutes to 2 hours or more. Some clinics were observed multiple times. When possible the real-time monitoring software was watched on a tablet simultaneously. This helped develop understanding of the real-time reporting software and calibrate it with actual PSS/agent behavior in the clinic.
The purpose of this session is to relay the diagnosis of problems noted and possible solutions for an improved phone experience. The class will equip the participants with best practices to optimize the patient phone experience.
back to top
Outlook 2013: All the Fixin’s (Intermediate to Advanced Level)
Description:
This is buffet style training where you can enjoy a wide selection of intermediate to advanced Outlook topics which cater to your specific palate. Topics include:
• Adding Holidays to your Calendar
• Creating or Deleting a Search Folder
• Group and View Emails in your Inbox
• Importing and Exporting vCards to Outlook Contacts
• Making Your Job Easier with Outlook
• Reaching out with Contact Groups
• Sending or Deleting an email stuck in your Outbox
• Taking Calendars to the Next Level
• Making Templates and Stationary
• Tracking Email with Read Receipts
• Using Voting Buttons to Create or Respond to Polls
• Archiving or Backing up your Mailbox
• Creating and Using Personal Folders
• Using Rules to Manage Your Email
*Please bring your own headphones for this training. We will have a few on hand for those who do not bring their own.*
back to top
Outlook 2013: The Meat and Potatoes (Beginner Level)
Description:
This is buffet style training where you can enjoy a wide selection of basic Outlook topics which cater to your specific palate. Topics include:
• Adding and Using Contacts
• The Basics of the Calendar
• The Basics of Email
• Fonts, Hyperlinks, and Spell Check
• Recalling and Replacing a Sent Message
• Sending Automatic Out of Office Replies
• The Ins and Outs of Bcc
• Using Instant Search
*Please bring your own headphones for this training. We will have a few on hand for those who do not bring their own.*
back to top
Patient Consent to Treatment
Description:
This course will cover the basic principals for allowing consent for medical treatment. It will also explore the correct methods for obtaining consent verbally, in writing, and applied consent. Lastly, it will cover who may give consent; caregivers, parents, guardians, and others.
back to top
Patient Portal Education
Description:
Training to education staff on the Patient Portal
back to top
Payment Manager
Description:
Payment Manager allows users to view payments and correspondence scanned into lockbox. This training will train users on what Payment Manager is and how to use it.
back to top
Payment Posting for OB/GYN Coders
Description:
Step by Step procedures for payment posting will be demonstrated along with tips and tricks.
back to top
Personal Accountability: What Can YOU Do To Improve YOUR Workplace?
Description:
Each participant will analyze the Patient Satisfaction and Clinic Procedure areas for improvement and develop a plan of action for personal accountability to help with optimal performance from their positions.
back to top
Personal Accountability: What Can YOU Do To Improve YOUR Workplace? & Recognizing and Handling Abuse and Neglect
Description:
Each participant will analyze the Patient Satisfaction and Clinic Procedure areas for improvement and develop a plan of action for personal accountability to help with optimal performance from their positions.
back to top
Phone Etiquette: What Did You Say?
Description:
This course is designed to help manage phone calls coming in to the practice and how to route questions and respond to customers. Customer service is paramount with interactions between our external and internal stakeholders.
back to top
Phone Performance Monitoring
Description:
Supervisors are invited to come and learn how to navigate the Uptivity program as well as a strategy for managing their agent's phone performance.
back to top
Phreesia - Comprehensive Training
Description:
Comprehensive training of Phreesia to ensure that Super Users, Managers, Administrators and employees needing refresher training of departments currently using Phreesia.
back to top
Phreesia - Pedi go Live training
Description:
Phreesia training for Pediatrics staff only
back to top
Phreesia for the Business Office Staff ONLY
Description:
Overview of Phreesia Navigation centered around payments, reconciliation and credit card batch reports.
back to top
Phreesia Pre-work
Description:
Content –
• Eligibility and Benefits
• Notes and Flags
• Patient History
Mandatory Attendance for Staff that have the following responsibility-
• Any staff responsible for ensuring schedules are reviewed prior to check in. This may include individuals that need to attend the payment training.
back to top
Phreesia Training
Description:
Phreesia training
back to top
Phreesia University
Description:
This course is an introduction and practice session on navigation and working with the Phreesia software.
back to top
Physiology in Coding: The 7 Organ Systems to Dance To
Description:
Learn to integrate key terms in Physiology with billing and coding best practices.
back to top
Point of Service
Description:
Hands-On Training on Centricity Point of Service.
back to top
Point of Service Collections
Description:
There have been changed implemented in the Point of Service 5.2 version. This will impact all clinics when we go LIVE in May 2015.
MANDATORY FOR ALL FRONT AND BACK PSS THAT TAKE MONEY OR ANYONE THAT TAKES MONEY.
back to top
Point of Service Overview
Description:
An overview of the functionality of Point of Service. You will have the opportunity to ask questions you may have related to the use of Point of Service.
back to top
Point of Service Report Training
Description:
This course will cover the reports available via Advance Web for Point of Service. The audience is for Managers and Supervisors of departments that are currently utilizing Point of Service TES FrontDesk.
back to top
Point of Service Report Training
Description:
This course will cover the reports available via Advance Web for Point of Service. The audience is for Managers and Supervisors of departments that are currently utilizing Point of Service TES FrontDesk. Please contact lajohnna.overby@ttuhsc.edu
back to top
Power Chart Provider Workflow for Coders
Description:
Coder training for Provider workflow
back to top
Power Note Training for Nurses
Description:
Nurses will learn how to document in Power Note.
back to top
Powerchart Dynamic Documentation
Description:
Training for providers utilizing the updated Powerchart Dynamic Documentation templates.
back to top
PowerChart Navigation Training
Description:
Participants will learn how to locate nursing documentation.
back to top
PowerChart Navigation Training
Description:
Participants will learn how to locate nursing documentation.
back to top
PowerChart Review - Ophthalmology
Description:
Review of PowerChart Processes for Coder Usage
back to top
Preview of New Codes and Medicare Changes for 2016 - OBGYN Coders
Description:
This course will present a preview of the key coding changes for 2016 impacting an OB/Gyn practice. Key CMS initiatives for 2016 will be reviewed along with the background information necessary to understand the rationale and goals of these initiatives. The course will also review the basic structure and tenants of the RBRVS system and the trends impacting future reimbursement by all payers for physician services.
After completing this presentation, attendees should be able to:
• Identify the new and revised CPT-4 and ICD-10 codes important for OB/Gyn practices.
• Summarize major CMS initiatives for 2016 impacting OB/Gyn practices.
• Describe the structure and impact of RBRVS on the OB/Gyn practice.
back to top
Preview of New Codes and Medicare Changes for 2017 - Webinar OBGYN Coders
Description:
This course will present a preview of the key coding changes for 2017 impacting an OBGYN practice. Key CMS initiatives for 2017 will be reviewed along with the background information necessary to understand the rationale and goals of the initiatives. The course will also review proposed alternative payment models and the trends impacting future reimbursement by all payers for physician services.
back to top
Profit and Loss Troubleshooting for Administrators or Designee
Description:
In this course you will learn how to operate the P&L model and how to deal with common issues that will keep you from balancing.
Requirement: Must have permission from department administrator in order to attend.
Please contact Oren Grossman with any questions oren.grossman@ttuhsc.edu.
back to top
Protocol for Placing Orders for Day Surgery and Recovery for the Hospital - Only for OB/GYN, Ortho, Surgery, Urology, and Ophthalmology Nurses. Interventional Cardiology
Description:
Only for OB/GYN, Ortho, Surgery, Urology, and Ophthalmology nurses.
back to top
Provider Power Chart Training
Description:
Providers will develop knowledge of Cerner Power Chart and create their individual user profiles.
back to top
Provider Workflow
Description:
Close enrollment course designed specifically for Pedi Coders.
back to top
PSS & Nurse Scripting
Description:
Role playing for PSS & Nurse scripting when interacting with patients
back to top
PSS Application - Week 1
Description:
Attendee will get an overview of skills required to basic functions of GE Centricity and Cerner Power Chart
back to top
PSS Centricity/Insurance Workshop
Description:
This will be an open workshop for staff to bring examples of issues they need help with, or to come and learn about a function in Centricity registrations/scheduling. Insurance website help will also be available for insurance verification questions.
back to top
PSS Leadership: Medical Record Request Protocol & Professionalism in Documentation and Social Media Usage
Description:
This one hour session will cover two major needs for the PSS staff and Supervisors: Medical Record Request Protocol and Professionalism in documentation and the use of social media.
With the outsourcing of our Medical Records Division to NEXT Medical Records, there have been changes to our processes. Everyone must be on board with the new protocol.
Secondly, Texas Tech Physician employees are expected to be professional in their day to day responsibilities. This session will be a reminder of professional expectations in PowerChart documentation & the use of Social Media .
back to top
PSS September 2016
Description:
Review/update of Avaya process, definition, and reporting along with update of SOM education plan.
back to top
PSS Supervisor Council
Description:
PSS Supervisor Best Practices Meeting
back to top
Quae Medicina Terminos
Description:
A one-hour review to medical terminology, designed reengage with common medical terms while reviewing basic anatomy and physiology, separating root words, learning common abbreviations and learning to analyze unknown words. The course will consist of discussion combined with student participation and group exercises.
back to top
Quae Medicina Terminos
Description:
A one-hour review to medical terminology, designed reengage with common medical terms while reviewing basic anatomy and physiology, separating root words, learning common abbreviations and learning to analyze unknown words. The course will consist of discussion combined with student participation and group exercises.
back to top
Quality & Safety Goals for 2016 and Clinical Emergencies
Description:
Quality and Safety Goals for 2016:
What is a “Just Culture”?
Why is occurrence reporting an important tool for Patient Safety?
What’s all the fuss about Diabetes?
How can you help improve the health of a person with Diabetes?
Emergency Preparedness:
The Clinics’ role in helping with a Community Disaster
Managing Medical Emergencies in the Clinics
Crash Carts: where is it and what is in it?
Vital Sign Assessment: Who knew?
Managing Critical Lab Values: What do I do with this?
Diabetics and Glucometer results
back to top
Quality is a Trait We Navigate
Description:
Navigating Quality Measures for 2018 and the ABC's of Annual Wellness Visits
back to top
Reading & Understanding the Eligibility System
Description:
Learn how to read, decipher, and interpret the Eligibility System and what the results mean to your department or clinic.
MANDATORY FOR ANYONE THAT REFERENCES ELIGIBILITY, BUT NOT NECESSARILY RESPONSIBLE FOR THE VERIFICATION - PSS, MANAGED CARE COORDINATORS, CODERS, ETC
back to top
Rebecca Acme Training
Description:
To show Rebecca the ins and outs of ACME.
back to top
Recognizing & Responding to Abuse, Neglect & Exploitation; Improving Cultural and Generational Communication in Healthcare
Description:
Participant will learn to recognize the signs and symptoms of abuse, neglect and exploitation followed by the protocol and resources available for handling these situations.
Additionally, attendees will be equipped for improving communication across cultures and generations.
back to top
Registration and Scheduling Appointments/Master Schedule and Daily Templates
Description:
Clinical Research Nurse Training
back to top
Review: Patient Portal, Text Message Service and Patient Satisfaction Survey Performance
Description:
Emphasis on importance of Patient Portal and Text Message Options, how to sign up, scripting options, and goal setting based on Patient Satisfaction Scores
back to top
Rocking the ICD-10 Guiding Principles
Description:
There is more to ICD-10 coding than learning the diagnosis and procedure codes. Medical coders need to understand the guidelines that explain how ICD-10-CM/PCS codes should be used. Understanding the guidelines can help ease through coding and prepare for clean claims.
back to top
School of Medicine New Employee Orientation
Description:
This course serves as a welcoming event to new employees to Texas Tech Physicians.
back to top
Scripting/Role Play, Financial Status Classification Basics (FSC), Optimizing Patient Phone Experience; Open lab for practice and ONLINE training
Description:
Day 4 - New Employees will be able to practice for competence and confidence. Also stations will be available for employees to complete any online training such as Compliance, HIPAA and Safety.
back to top
Self-care for the Healthcare Employee
Description:
Are you avoiding your own self-care in an effort to take care of others (patients, family, staff, etc.)? Learn practical and efficient ways to engage in self-care, which will increase emotional energy and decrease emotional reactivity, resulting in better overall health.
back to top
Setting the Bar High: Picking Up the Pace for Expectations
Description:
Studies are showing that patients care just as much about Communication, Service and Access as they do Quality! How can the PSS be part of improving all four of these strategic areas? Well that's easy - demonstrating AWESOME PERFORMANCE STANDARDS in everything we do. This Power Hour will outline the expectations and set the bar for the AWESOME PERFORMANCE TOOL that will be used for self, peer and supervisory evaluations during rounding. Scripting will be utilized to establish expectations. Come prepared to practice and evaluate each other!
back to top
SharePoint
Description:
Attendee will learn navigation of the MPIP SharePoint site.
back to top
SharePoint Training
Description:
The sessions will include practice on how to use SharePoint and the various websites used to support the software applications.
back to top
Sharepoint Training
Description:
Course Description:
This course will explain navigation within the MPIP Sharepoint site, requests that are appropriate and currently accepted through MPIP Sharepoint, and
necessary information needed to most effectively address your needs.
back to top
SharePoint Training for Analysts
Description:
Contact Lajohnna for details at 743 4323 or lajohnna.overby@ttuhsc.edu
back to top
SharePoint Training for Coders
Description:
Contact Lajohnna for details at 743 4323 or lajohnna.overby@ttuhsc.edu
back to top
Smooth Sailing: Event Reservation Protocol
Description:
Did you know there are specific steps for planning an event to take place at the HSC? Come and learn the tips and tricks for reserving an event including:
* reserving indoor/outdoor space
* table/chair arrangement plans
* special requests
* technology needs
back to top
SOCRA Clinical Research Billing Compliance
Description:
• History and Background
• Coverage Analysis
• Routine Costs vs Non Routine Costs
Upon completion of this presentation, the participants will be able to:
1. Discuss the history and background related to clinical research billing
2. Explain what a medical coverage analysis covers
3. Identify routine costs vs non-routine costs
back to top
SOM NEO
Description:
School of Medicine New Employee Orientation - History, Leadership, Mission, Values, Business Plan, Revenue Cycle, Tour, etc
back to top
SOM NEO - Nurse Cerner Training
Description:
Cerner PowerChart training for all new nursing staff
back to top
SOM NEO - Nursing Orientation
Description:
New nurse and nursing staff orientation
back to top
SOM NEO - Welcoming Event
Description:
New employee orientation welcoming event
back to top
SOM NEO Welcome Event
Description:
SOM New Employee Orientation training for all new hire staff for SOM
back to top
SOM Professional Writing Workshop
Description:
Dr. Roy, Associate Director of the TTUHSC Writing Center, will hold a power hour specifically targeted on improving writing skills. The session will offer advice on drafting, writing, and revision.
back to top
SOMNEO Scripting & Rounding Tool for PSS/Nurses
Description:
Class will include scripting options for PSS and nurses and will also review the rounding tools for each discipline. Role playing will be used to accentuate learning
back to top
SPARC - Faculty Appointment Process
Description:
SPARC Onboarding is hosting a training to review and go over the Faculty Appointment Process with Charla Cothrin, Unit Manager of School of Medicine Faculty Affairs and Development. Whether you are new to completing the FAC process or if you are a veteran, Charla will be reviewing the process and there will be an open Q & A session. Contact Abby.Dye@ttuhsc.edu for more information.
back to top
SPARC Provider Enrollment
Description:
The Provider Enrollment and SPARC Team is hosting a training to work with stakeholders on the best practices for enrolling their providers. Get training on the New Enrollment Packet, termination process, adding a new group address, and there will be a Q&A session at the end. A door prize will be available to all attendees, and a sneak peek at new SPARC resources for onboarding.
back to top
Successful Strategies for Utilizing Volunteers
Description:
This session is geared toward those who would like to or are currently working with HSC volunteers. Attendees will learn creative and efficient ways to efficiently utilize volunteers. This session will also cover guidelines for working with volunteers and the expectations for a volunteer coordinator in various areas of the organization.
back to top
Suicide & Abuse Prevention
Description:
This course is designed to cover the TTUHSC policy on how to handle patient threats of harm to themselves or others. This course also includes a part II covering recognition of abuse and how to report observations.
back to top
Suicide Prevention
Description:
Suicide prevention course for the TTU Ortho clinic
back to top
Suicide Prevention: Question, Persuade, Refer
Description:
Participants will understand suicide including clues, when to apply, overcoming emotional reactions and how to Question, Persuade and Refer someone.
back to top
Suicide Triage Protocol; ICD10 Followup; Medical Records Scanning Protocol
Description:
As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy.
ICD10 - Reminders
There have been items sent to Medical Records for scanning that shouldn't have been. Clarification will be given on the process.
back to top
Suicide Triage: Question, Persuade, Refer
Description:
As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy.
back to top
Suicide Triage: Question, Persuade, Refer
Description:
As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy.
back to top
SuperUser CPM Conversion Training
Description:
Training on the transition to Cerner Practice Management.
back to top
Team Building: Learn to Play at Work
Description:
This workshop is designed to develop a work team concept. The group will learn about development of team bonding and ideas for retreats, gr
back to top
TeamSTEPPS
Description:
TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and other teamwork skills among Healthcare professionals. At the conclusion of the course, you will be able to incorporate TeamSTEPPS strategies through the integration of teamwork principles within your courses and/or practice.
back to top
TechBuy Navigation and Use
Description:
Participants will learn the proper ways to handle the following processes of the Tech Buy System:
a. Navigation
b. PO Creation
c. E-invoicing
d. Receiving
back to top
Telephone Etiquette: What Did You Say?
Description:
This course is designed to assist team members with improvement of their phone skills, customer service communication, and proper management of callers.
back to top
Tenure & Promotion Workshop
Description:
Chair assistants and faculty support staff
back to top
TER Death Certificate Management
Description:
This is a basic course of Texas Electronic Registration for death registration. This course covers state of Texas legal requirements for reporting and best methods to properly handle death certificates.
back to top
TES - Tips and Tricks
Description:
Hands On Training including TES in review with Shortcuts, Tips and Tricks
back to top
TES Cash Handling & Posting Payments
Description:
TES system cash handling and how to post deposits.
back to top
TES ETM Workflow Set up for Coding Supervisors
Description:
TES ETM Workflow Setup Training for Coder Supervisors
Required training for all SOM Coding Supervisors on the new ETM Integrated Workflow setup. Learn how to define the workflow for your department based on the current distribution of work for your staff.
back to top
TES ETM Workflow Training for Coders
Description:
TES ETM Workflow Training for Coders
Required training for all SOM coders on the new ETM Integrated Workflow. This new workflow will provide support for your department’s efforts to improve efficiency and productivity, while reducing redundancy.
back to top
TES Front Desk
Description:
This class will cover, in detail, TES Payment Posting and Charge Entry screens from the time the patient is checked in at the front desk, to the entering of patient payments and the payment code required to enter a co-payment or deposit. The participant will also learn how to manage and balance the TES batch. This class is for the employee who accepts patient payments and posts them in TES Front Desk or for the Coders and Charge Entry personnel that enter charges in TES.
back to top
TES plus New Feature Review
Description:
TES plus New Feature Review
back to top
TES: Training of Complete Application
Description:
Hands-On Training over TES Features
back to top
Test Course
Description:
Testing to see if this ACME Access works.
back to top
The 7 Habits of Somewhat Ineffective Teams
Description:
There are good teams, bad teams, and even some teams that shouldn’t exist. Stop and think about what makes teams tick. Learn and examine the 7 habits of somewhat ineffective teams and save yourself trouble in the long run.
back to top
The Clinic's Guide to Workers' Compensation
Description:
This course is designed to teach attendees how the Workers' Compensation Insurance program functions. This material will assist clinic staff on workflow for assisting Workers' Compensation patients with clinical appointments and keeping track of billing.
back to top
The FUN-damentals of E/M Coding
Description:
Every healthcare provider must have a system in place to document the patient/physician encounter. It is how coders/billers interpret the encounter and determine the level of service. This two-hour course will take you through the fundamentals of HPI, ROS, Exam and MDM and give you a new perspective on how to appropriately code the level of service. You will be given new tools to use to make accurate decisions and to share with your providers.
back to top
The Golden Rule Begins with YOU...But Doesn't End There AND How to Develop the Midas Touch
Description:
Continuing the John Maxwell Series:
You hold the key that unlocks the Golden Rule. What do all humans have in common and how DO they want to be treated? What is the difference between Ordinary and Extraordinary? What does the Midas Touch Mean?
All this and more to see the extra mile as an opportunity to make a positive impact on the lives of others in order to add value to your people.
back to top
The Health Care Financial System and Insurance Fundamentals
Description:
Fundamentals of FSC and Insurance
back to top
The Importance of Occurrence Reporting in a Just Culture AND External Medication History Usage
Description:
This course will reinforce the importance of Occurrence Reporting and how a Just Culture is the foundation for accountability and Patient Safety. It is required for all Nursing and is available for anyone to take that works in a clinical setting, including PSS.
We have had an issue within the clinics
in which there needs to be immediate re-education regarding External Medication History
usage and usage within the clinical nursing workflows, especially in regards to medication
refill workflows.
back to top
The Nurse Role in Creating an Outstanding Culture
Description:
Developing an Outstanding Culture:
Wherever people gather, you have a culture. It’s the environment people create when they gather, whether at home, work, or play. It becomes the defining characteristic of that group. In this class, we will assess the culture of our group, Texas Tech Physicians. Through the assessment process we will learn our role in creating the optimal culture for our group. We will identify 2-3 things we can do to improve the culture of Texas Tech Physicians!
back to top
The Power of ONE: The Importance of Ethics
Description:
This course will explore John Maxwell's Series - "The Power of One." Session one will cover ethics.
* Why teach ethics?
* Why is ethics important?
* Ethical vs. Unethical Behavior
* Ethical Decision making
* The Golden Rule vs Platinum Rule
back to top
The Small and the Stubborn: How Tiny Ninjas Mess Up Everything (In a Good Way)
Description:
In a follow-up to the Boost Your Awesomeness Presentation, Dr. John Delony, Associate Dean for the Texas Tech University School of Law, returns with the new presentation: The Small and the Stubborn: How Tiny Ninjas Mess Up Everything (in a Good Way!). Big Data! Big Pharma! Big Universities! Amazon and Google Everything! Donald Trump! If you feel like you are losing control of your heart, soul, faith, mind, work, and community, this program will give you a brief history of the world and show you how you, the little ninja in your cubicle, have a larger sword than you could have ever imagined. Dr. Delony will offer ideas and practical steps for thriving in a world spinning faster than ever.
back to top
The Weighty Topic of Interfacility Patient Transportation
Description:
Learn the standard expectations for handling difficult patient transport needs as well as a review of other core competencies.
back to top
There's a Snake in My Bumper
Description:
Lunch and Learn session with Matt Rush
back to top
Time Management Workshop - PD
Description:
All day workshop offered to OBGYN staff.
back to top
Top 10 Mistakes Made by Leaders
Description:
Leading well is tough work, and there are some behavior good leaders avoid. This session will explore the top ten Mistakes made by Leaders in Communicating, Teaming, Managing and Empowering their staff, along with recommendations for improvement.
back to top
Top 20 Grammar Errors (And How to Fix Them)
Description:
Come and learn about our most common grammatical errors we make in our writing and how to fix them.
back to top
Top 5 Payors
Description:
Training on the top five payors utilized within the institution, focusing on fundamental navigation of Experian, eligibility verification processes, and selecting the appropriate insurance plans within the CPM system.
back to top
Training Refresher
Description:
Refresher classes on various topics hosted by the Training Department.
back to top
Training Refresher
Description:
Refresher Trainings on various topics regarding our EMR system hosted by the Training Department. Refresher topics will be announced the prior month and in course descriptions.
back to top
Transaction Editing System (TES):
Description:
This training is for our Transaction Editing System which is a front –end transaction suspense system designed to capture,evaluate, correct, and extract charges and claims transactions into the Billing and Accounts Receivable.(BAR)
back to top
Travel: What You Need to Know BEFORE They Go
Description:
Travel Process Overview and Required Documentation
back to top
Understanding FSC
Description:
Training on FSC - Financial Service Classification
back to top
Understanding Your Role in the Revenue Cycle
Description:
The ins and outs of the Revenue cycle and what role you play
back to top
Updates in EP Ablation
Description:
2017 Updates in Electrophysiology Ablation
back to top
Uptivity Application Training for Supervisors
Description:
Supervisors are invited to come and learn how to navigate the Uptivity program as well as a strategy for managing their agent's phone performance.
back to top
Utilizing the Diagnosis Assistant in PowerChart for ICD-10
Description:
Participants will learn the phases to improve documentation in preparation for ICD-10 including the ability to use the diagnosis control to consistently insert diagnoses in notes.
back to top
Utilizing the Purchasing Forms, Resources and Direct Pay in the TechBuy System
Description:
Participants will be trained on the forms and resources for:
a. Bidding and solicitation
b. Website navigation
c. Account codes
d. Forms (non-compliance, ICQ’s, Pre-approval)
e. Direct Pay
back to top
VALIC Workplace Financial Education: Millennials
Description:
This program addresses the distinct challenged faced by a younger generation-such as increased student loan debt and underemployment—and provides guidance and strategies that can help with early planning for a more secure financial future.
back to top
VALIC Workplace Financial Education: Social Security & Retirement
Description:
Social Security is an important element in retirement planning. This session explores the cost of retirement, as well as options for claiming & maximizing Social Security benefits and how to bridge possible income gaps.
back to top
Verifying Insurance/Running Eligibility
Description:
Procedures, tips and tricks for utilizing the Eligibility Function in Centricity 5.2 to improve our bottom revenue line.
MANDATORY FOR ANYONE THAT VERIFIES INSURANCE. - PSS, Managed Care Coordinators
back to top
Webinar - Coding for At-Risk Pregnancies
Description:
For a variety of reasons, including delays in childbearing, increased BMI's, greater incidence of systemic diseases such as hypertension and diabetes, etc., obstetricians are encountering a greater number of at risk pregnancies. In addition to the challenges associated with producing positive outcomes for the pregnancies, providers also need to accurately code the services to reflect the challenges associated with managing these pregnancies.
back to top
Webinar - Coding for Office-based Procedures
Description:
As technology advances and a greater number of procedures can be performed in the office setting, the need to accurately and appropriately code and bill for these services becomes more and more important. However, there are a number of challenges associated with this process - bother in accurately associating diagnosis codes to the procedures and clearly reporting the services to third party payers.
back to top
Webinar - Coding for Ultrasound Procedures
Description:
This webcast will address the nuances of CPT and ICD-CM coding for ultrasound services in the office and the hospital settings. It will also look at the CPT guidance for reporting diagnostic testing services and the implications this has for coding and reimbursement for specific clinical circumstances. The recent challenges posed by third-party payers in reimbursement for ultrasound services will also be discussed.
back to top
Webinar - Correct Coding for Laparoscopic/Hysteroscopic Procedures
Description:
Laparoscopic procedures are one of the most effective surgical resources in the gynecologist's tool kit and in-office hysteroscopic procedures are becoming increasingly popular for both physicians and patients. Therefore, it's critical that physicians and their billing staff understand the key principles of billing for these services.
back to top
Webinar - Preview of New Codes and Medicare Changes for 2018
Description:
Preview of new codes and Medicare changes for 2018
back to top
Webinar - What's Separately Reportable? (Understanding Bundling)
Description:
Third party payers may deny certain services as bundled together. Understanding the appropriate guidelines used to determine surgical bundles may significantly decrease the number of denials and/or provide the practice with information for successful appeals. This Webcast will explain the guidelines used to determine surgical bundles and how to apply these guidelines to surgical coding. The CMS National Correct Coding Initiative and the application of the associated modifiers will be reviewed.
back to top
When Personalities Prevent Productivity
Description:
We will present some common factors that get in the way of effective communication by zeroing in on specific personality types. Topics will include: Identifying the root cause of communication failure; Communicating with Providers; identifying your personality type; recognizing the personality type of others; addressing the needs of others in communication; tactfully communicating your needs in the exchange with providers and co workers.
PLEASE complete the Personality Survey at http://www.nationalseminarstraining.com/selfquiz/, and bring the results to the session you attend. Also research your personality style at http://www.communication-styles.com/communication-style-survey-instructions.html.
back to top
When Personalities Prevent Productivity
Description:
We will present some common factors that get in the way of effective communication by zeroing in on specific personality types. Topics will include: Identifying the root cause of communication failure; Communicating with Providers; identifying your personality type; recognizing the personality type of others; addressing the needs of others in communication; tactfully communicating your needs in the exchange with providers and co workers.
PLEASE complete the Personality Survey at http://www.nationalseminarstraining.com/selfquiz/, and bring the results to the session you attend. Also research your personality style at http://www.communication-styles.com/communication-style-survey-instructions.html.
back to top
Who Moved My Cheese? Dealing with Change
Description:
Based on the book of the same title, this course will explore methods to work through change in a person's personal life and work life to improve both.
back to top
Work-Life Balance: Digital Toxicity
Description:
Have you ever felt overwhelmed with a deluge of emails waiting for you at the start of each workday? Have you ever felt impatient waiting (and waiting) for a text message response? Do you find yourself scrolling through a few Facebook postings only to see hours slip away before you stop? You might be suffering from digital toxicity! Come discuss how technology impacts everything from our sleep, our memory, our stress levels and even our weight!
back to top
Work-Life Balance: Implementing Healthy Meal Planning In Your Home and Work Life
Description:
Attendees will learn what the critical parts of meal planning are and how to execute them effectively while balancing the challenges of the work environment. We will discuss meal prep strategies to save time. We will start creating your binder with easy recipes, meal plans and grocery lists.
back to top
Work-Life Balance: Self Care for the Healthcare Employee Part 2
Description:
Learning to self-regulate with mindful techniques and tools. (this will go deeper into the function of the amygdala and the fight or flight response)
back to top
Work-Life Balance: Taste the Rainbow
Description:
Attendees will learn what the importance of antioxidant intake. Boosting antioxidant intake can help provide added protection for the body against heart problems, eye problems, memory problems, mood disorders, and Immune system problems. Participants can also be scanned to determine current antioxidant levels.
back to top
Work-Life Balance: The A to Zzzzzzs on Sleep
Description:
Understanding the importance of sleep and its potential impacts on your work and your waist.
back to top
Workers Comp 101
Description:
Learn the basics of Workers Comp
back to top
Workflow Mapping: A Basic Introduction to a Critical Skill
Description:
In this course, participants will:
1. Describe the purpose and process for mapping workflow.
2. Identify activities that take place in your workplace that may be important to map.
3. Create a workflow map of common and complex activities.
4. Use the redesign reflection questions to redesign a workflow map.
back to top
Working Effectively with Volunteers
Description:
This course is designed to assist current and new departmental volunteer coordinators with management of volunteers within their clinic.
back to top
