Note: This is a listing of past or ongoing course descriptions provided by the Practice Development Office. If you would like to learn about previous course offerings or request that a certain class be offered again, please contact Natalie Bryant.

To view courses being offered, click here.

"Use Your Head ‘OR’ Germs Will Spread"

Description:

The session will be facilitated within each department and will discuss instruction, education, & checkoff of full sterilization processes.

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$4.5 billion in improperly billed E/M services: How much is yours? - Surgery Coders ONLY

Description:

During this one-hour session, our expert will show you how to: • Avoid having your E/M report down-coded due to lack of documentation supporting the level the provider actually performed. • Calculate 1995 and 1997 levels at the same time, eliminating double auditing of E/M encounters. • Sidestep code selection differences with a unique workflow that automatically generates the alternative CMS code when appropriate. • Safeguard time-based encounter pay. • Understand ROS scores for higher level codes that have different requirements than lower level codes, ensuring 99205s and 99223s withstand scrutiny. • Decrease E/M code misuse by combining logics from 14 coding audit worksheets, including the Marshfield audit tool, into one E/M calculator. • Change the E/M level using medical necessity as the deciding factor. • Use an often misunderstood caveat to support giving history credit when history is unobtainable. • Improve E/M documentation based on quotes from CMS Evaluation and Management Documentation Guidelines and AMA CPT® guidelines to instantly support compliance during audits.

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2016 National Patient Safety Goals

Description:

Environment of Care Reminders Human Resources Reminders Point of Care Waived Testing Reminders Patient Rights Reminders Medication Management Review and Reminders Infection Prevention and Control Reminders/Hand Hygiene Monitoring

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2019 SOM Clinical Competency Fair

Description:

Annual clinical competency checks and updates for clinical staff for Texas Tech Physicians.

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2020 ICD-10 Updates for Coders

Description:

New updates for the 2020 ICD-10 coding rules/guidelines for coders/billers.

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2020 Lunch & Learn Coders Series: ICD-10 Guidelines

Description:

TTUHSC-Lubbock Coders & Billers

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5 Levels of Leadership - November

Description:

Level 5 leadership - Pinnacle. Creating a legacy of leadership.

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5 Levels of Leadership - October

Description:

Level 4 - People Development Growing Leaders

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5 Levels of Leadership Session 2

Description:

Session 2 will complete the discussion of level 1 leadership - Position and introduce level 2 - Permission

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5 Levels of Leadership Session 3

Description:

Continue the development of leadership skills - Levels 2 & 3

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5 Levels Session 3 & 4

Description:

Session 3 will explore the beliefs and behaviors of a positional leader and Session 4 will discuss the upsides & downsides of level 2 leadership - Permission.

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A Closer Look at Enterprise Task Manager

Description:

ETM in depth training. Hands on training that includes learning about; navigation within ETM; the functionality of ETM and Working and Resolving Tasks. This course is an excellent training for new ETM users.

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A CLOSER LOOK AT ENTERPRISE TASK MANAGER

Description:

ETM in depth training. Hands on training that includes learning about; navigation within ETM; the functionality of ETM and Working and Resolving Tasks. This course is an excellent training for new ETM users.

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A Leader Believes In and Empowers their People

Description:

The final five attributes of a Person of Influence will be discussed. A Person of Influence: * Enlarges People * Navigates For People * Connects with People * Empowers People * Reproduces Others

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AAsst/Coord Power Hour September 2016

Description:

Defining Our Culture

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ACH Provider Patient Experience Training

Description:

Patient experience training for Texas Tech Physician providers from external consulting ACH.

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ACH Provider Patient Experience Training

Description:

Patient experience training for Texas Tech Physician providers from external consulting ACH.

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ACOG Principles of Diagnosis Coding

Description:

CEU: 1.5 Webinar

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Active Shooter Power Hour

Description:

Clinic Active Shooter Training

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Advanced Web PCS

Description:

PCS Systems Refresher for Speech and Hearing PSS

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AED Training and Proper Delegation and Professional Boundaries

Description:

Core Competencies being met.

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AED Training, PQRS Update, & Historical Flu Documentation Protocol

Description:

Nurses will receive updated training on the Core Competencies of AED Training, PQRS Update, & Historical Flu Documentation Protocol.

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AHA Heartcode Blended CPR Course Skills Check Off

Description:

American Heart Association BLS - CPR course for skills sign off renewal.

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AHA Heartcode CPR Renewal Course

Description:

American Heart Association Heartcode renewal course for previously certified personnel.

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AMION Training

Description:

This class will provide direction, insight, and knowledge to any personnel needing to access, maintain, or create the on call schedules for TTP and UMC. This class can be used as a fresher or for new personnel. There will be plenty of time to ask questions and get individual assistance with schedules if needed.

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Amion Training for Administrators & Schedulers

Description:

Amion personnel will guide the participants in how to create, publish, and maintain physician schedules using OnCall, Amion's Desktop Schedule building software.

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An Introduction to The 5 Levels of Leadership by John Maxwell

Description:

Attendees will learn added benefits of leadership at all levels through an outlined, step-by-step journey that will help increase their influence with others while maintaining constant motion and measurable growth as a leader.

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ANES TES - Anesthesiology

Description:

I would be showing them where to go and what to do in the edits field in TES after we enter a day in our anesthesia module.

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Auditing Medical Notes

Description:

A two-day event and offers 12 CEUs, as well as membership to NAMAS will focus on auditing medical notes.

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August - September Power Hour Update

Description:

Show Administrators/Supervisors the training for July/August; suggested implementation

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Avaya Agent Training

Description:

Avaya Agent Desktop software training

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Avaya Agent Training

Description:

Avaya Agent Training

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Basic Concepts of EKG

Description:

Basic concepts of EKG

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Basic Excel

Description:

Basic Excel is an introduction to Microsoft Excel for beginners. Topics include entering data, simple formatting and basic formulas.

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Basic Excel Functions - Part 1

Description:

Pre-requisites: Must have beginner formula knowledge of how to write simple equal statements, sums, copy/paste, and some keyboard shortcuts. If you have not mastered these concepts, you will have difficulty completing this course. Please contact Oren Grossman if you are unsure of your skill level. Oren.grossman@ttuhsc.edu 743-6157 Functions covered in this course are: SUMIF; SUMIFS; COUNTIF; COUNTIFS; TEXT; and the remove duplicates feature.

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Basic IV Therapy in the Clinic Setting

Description:

This class will include hands-on training on: Definitions Purpose of IV Therapy IV Fluids Vein Anatomy and Physiology Collecting Supplies Hand Hygiene Finding a Vein Performing the Venipuncture Assess/Reassess for Patency Document Discontinuing an IV Complications

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Becoming a Person of Influence

Description:

"Leadership IS INFLUENCE...Nothing More, Nothing Less." This session will explore YOUR Influence Inventory. From the Worst to the Best Methods of Influence, where do you fall. Determine * Who you influence? * How you influence? * How many you influence? * When you influence? * Why you influence? * Where you influence?

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Beginner PowerPoint

Description:

A beginning introduction to building a PowerPoint presentation. This class will Include adding music, clip art, photos, timing, and designing the slides along with presentational recommendations.

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Bernhard Mittemeyer Visiting Professorship

Description:

Urology specific visiting professorship.

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Biller/Coder September 2016

Description:

Defining Our Culture

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Biller/Coder Workshop

Description:

Biller Coder Workshop. Come with your questions and receive face to face attention with Anna McGregor, Director of Coding Integrity.

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BillerCoder Workshop

Description:

Open house for Biller and Coders to come and receive some hands on attention from Anna Mcgregor. Anna will have a few items to show you but will be expecting you to bring your questions.

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Billing and Accounts Receivable (BAR)/Transaction Editing System (TES)/SCHEDULING Standard Reports

Description:

This is an introductory class that will give the user an overview of the standard reports that are available and how to run that report. This is for anyone in the clinic that has a need to run basic reports in Centricity.

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Billing for the Global OB Package - Webinar

Description:

Billing for the global obstetric package codes is unlike any other kind of billing found in the CPT code book. No codes include more services spanning a longer period of time. a clear understanding of what is included is vital to the financial health of any women's health practice that provides obstetric services.

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BOOST August 2016

Description:

Lunch & Learn

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BOOST OUR MISSION: Your Life, Our Purpose

Description:

"To date, TTUHSC has produced more than 20,000 physicians, nurses, pharmacists, educators, researchers and allied health sciences professionals, many of whom stay and practice in West Texas and eastern New Mexico. TTUHSC’s quest for excellence in its educational, research and patient care initiatives is never-ending and includes recruiting and retaining the very best – the best students, the best faculty and the best health care providers who find purpose in their work, so we can focus on YOUR LIFE." Please join Dr. Mitchell as he shares his passion and ideas for promoting our new mission! #ylop

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Boost Your Awesomeness

Description:

Is it just me, or has everyone just gone mad? Or maybe it is just me? How is it even possible to respond, live, raise a family, be a good friend, and thrive in a world gone completely insane? Dr. John Delony, Associate Dean for the Texas Tech School of Law will talk about his descent into madness, his subsequent journey back, and finding our way in this psychotic, expertless, fear driven world. You will leave this class with ideas for regaining your awesomeness in a world run amok. Dr. Delony has a BA from Lubbock Christian University, a M.Ed and Ph.D. in Higher Education Administration from Texas Tech University, a management development certificate from Harvard University, and working toward a Ph.D. In Counselor Education and Supervision. John has great ideas and a fun, interesting approach as a public speaker. YOU don't want to miss this Boost Adventure!

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BOOST Your Commitment

Description:

Tips and Tricks to BOOST Your Commitment.

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Boost Your Communication Utilizing the Platinum Rule

Description:

According to the most recent Texas Tech Physicians Survey from the People Development COPIC, employees are reporting poor communication. What is causing this? It is reported that in most businesses 14% of each 40 hour work week is wasted due to poor communication which adds up to about 7 weeks wasted per year. Participants will learn tips to improve their success by utilizing the Platinum Rule!

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BOOST Your Compassion

Description:

Jim Beck has been involved in African missions for past twenty-five years plus lived and worked among Giryama Tribe on the Coast of Kenya for ten years. He is fluent in Venacular of Ki-Giryama. Jim planted and worked with Lubbock's inner-city church known as Carpenters (a ministry to modern day Lepers - drugs addicts, prostitutes, homeless) for 13 years. Presently he is the Missions minister at the Monterey Church of Christ. Teaching areas: Global and Domestic Missions, with special interest in Africa, Post-modern America and the missional church. Mr. Beck is active in church and mission consultation on various subjects of missions, church planting, social justice and missions and navigating the waters of change in present day North America. He is also a endurance athlete who enjoys torturing his body in marathons and ultra-distance triathlons. Jim Beck loves broken people with a passion. Jim Beck is the perfect person to speak on BOOSTING your COMPASSION!

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BOOST Your Health and Organization: Meal Planning 101

Description:

You are invited to Meal Planning 101 presented by Registered and Licensed Dietitian Allison Kerin (Director of the TTUHSC WOW! program). In this session you will learn the benefits of meal planning including how it can help you save time and money. We will also discuss ways to address common challenges to meal planning and possible solutions. You will leave the class with some tangible tools to help you get started on your meal planning journey.

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BOOST Your Health/Energy/Fitness

Description:

Tips and Tricks to BOOST Your Health/Energy/Fitness.

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Boost Your Metamotivation, Give it the F.I.N.G.E.R.!

Description:

Burnout affects millions of Americans each year and has been called “the disease of our civilization.” The unhappiness and detachment burnout causes can threaten your job, your relationships, and your health. But there’s good news -- burnout can be healed. Former 20-year elected District Attorney, MARK YARBROUGH, from Littlefield, Texas (hometown of Waylon Jennings), personally experienced burnout, learned how to successfully overcome it, and went from “Burnout” to “On Fire!” He has since become a “burnout expert” and has written and published on the subject. Mark is a very entertaining, motivating and inspiring speaker. He has taught thousands of people how to overcome Burnout -- from companies like Blue Bell Ice Cream and Xcel Energy, to teachers and doctors/nurses, to a variety of government workers (police officers, CPS workers, attorneys, victim’s rights advocates, counselors, mental health professionals, etc.). Audience members will learn the definition of Burnout and the symptoms thereof. But more importantly, attendees will be laughing, and at the same time learning how to apply Mark’s F.I.N.G.E.R. philosophy to help themselves or their co-workers avoid and/or recover from Burnout. This is a training that you won’t want to miss!

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BOOST Your Personal Accountability

Description:

Tips and Tricks to BOOST Your Personal Accountability!

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BOOST Your Personal Finance Skills

Description:

No matter the salary, we all could use a good dose of Personal Finance Skills! Come join us to learn tips and tricks for saving money. Prior to becoming an educator of college students, Dr. Brian Starr forged for himself a reputation in a variety of economic business endeavors. His educational pursuits include a BS in Ag Business, an MA in Religion from ACU, and an MBA from the University of Texas. In the summer of 2009, he obtained his Ph.D. in Philosophy and Economics from Texas Tech University. Brian loves to go deep-sea fishing, and his typical catch of hundreds of pounds of great seafood keep his wife, Kristi, and their three children eating well on yellow fin tuna and a variety of other delicacies.

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BOOST Your Personal Performance Management

Description:

Identifying a specific path for individual and organizational growth.

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BOOST Your Stress Management

Description:

Tips and Tricks to BOOST Your Stress Management!

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BOOST Your Time Management Skills

Description:

“If I only had more time!” is a common lament, especially at this time of the year! The reality is, there’s only so much time in a day or a week. It’s always been that way, and that’s not going to change. What can change is how we manage the time that we have. The key to “time management” is managing ourselves and in this BOOST Lunch and Learn presentation, participants will be given ten tips for doing that.

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BOOST Your Time Management Skills

Description:

“If I only had more time!” is a common lament. The reality is, there’s only so much time in a day or a week. It’s always been that way, and that’s not going to change. What can change is how we manage the time that we have. The key to “time management” is managing ourselves and in this BOOST Lunch and Learn presentation, participants will be given ten tips for doing that. What a gift of knowledge before the Holiday RUSH!

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Building a Customer Driven Culture

Description:

The key take away's will be: 1. How to build a culture that this is customer service focus 2.Customer Service, Customer satisfaction, and Customer-Driven 3. Building Customer relationships Ragan Holt - • over 25 years on the "front line" in the automotive service industry • Developed a customer service process and procedure that positioned the company as one of the industries most successful (Bolton Oil Change) exceeding industry standards by over six times industry norms. • an industry ( automotive quick maintenance sector) consultant in operational training. • Monthly columnist in the National Oil and Lube News ( The monthly trade magazine for the quick automotive maintenance sector) • Key note and educational session speaker at various automotive trade shows. • Conduct training seminars for automotive dealerships, service centers, and automotive retail outlets in the US and Canada.

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Building a Healthy Team

Description:

Coach Steve Gomez, head coach of the Lady Chaps at Lubbock Christian University will share his top factors that contribute to building a team first mindset. Steve Gomez won the Pat Summitt Trophy as the Women’s Basketball Coaches Association NCAA Division II national coach of the year. Gomez, the Lady Chaparrals’ 13th-year coach, led LCU to a 34-0 record and won his 300th game this season. A former LCU player, he coached at Monterey and Cooper before taking over at LCU, where he’s gone 314-104. The Lady Chaps broke the school single-season victories record, previously 31. “Steve was selected as the winner by his peers after leading his team to an exceptional season,” WBCA executive director Danielle Donehew said in the announcement. “The WBCA recognizes and applauds his leadership example that can be seen in his student-athletes, institution and community.”

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Building a Perfect Claim

Description:

With the implementation of 3M we are seeing a difference in our workflow. It is our wish to develop better coders and clean claims. During our presentation, we will give you coding tips, guidelines and offer assistance to help you be better and quicker at your job. You will receive 1 CEU towards your certification.

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Building Brandfans: How to Create Careers Instead of Jobs

Description:

Having loyal employees is probably on the wish list of most every manager, but what encourages loyalty? What elements must be in place to have commitment and even fandom for your organization? While building strong brand relationships in business usually refers to consumers, in this presentation, Dr. Barbie Chambers will present the impact attachment, commitment, and engagement have on creating employee Brandfans. She’ll also discuss practical ways managers can shift their focus to encourage employees to make careers out of their jobs. About the Speaker: Barbie Chambers is an Assistant Professor of Practice in Business Communication at the Rawls College of Business at Texas Tech University. She teaches undergraduate and graduate courses in business communication, organizational behavior, and management. Barbie brings with her more than 20 years of communication and management experience in marketing, advertising, and public relations with a specialization in brand development, strategic planning, and research. Barbie's research interests include communication effectiveness, organizational behavior, consumer behavior, strategic planning, brand relationships, and small business brand management. In addition to scholarship in these areas, Barbie regularly serves a consultant on projects related to strategic planning, marketing research, management, and product/service development. She also has experience teaching courses in research methods, advertising management, account planning, public relations, and graphic design. Barbie received her Ph.D. from Texas Tech University's College of Media and Communication.

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Building Your Leadership Growth and Development Plan

Description:

Leadership Growth and Development Plan

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Bullet Proof Documentation

Description:

Electronic health records (EHRs) promise to make the patient chart more inclusive, more legible, and faster to document. These advantages alleviate many of the headaches of paper charting. On the flip side—or the “dark side,” as I call it—the ease with which EHRs allow time-pressed providers to add information to the medical record, or to bring forward information from a previous note, can lead to an uncritical point-and-click mentality. In this class we will discuss all the different methods providers document, compliance in the EHR, and effective education and communications with Providers. This class will help Bullet Proof Documentation. CEU - 1 credit

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Caring for Special Needs Patients

Description:

This course is designed to teach healthcare employees how to recognize the requirements of special needs patients. Students will learn how to recognize and work with special needs patients for positive outcomes.

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Centricity for Coders/Billers

Description:

In-depth look at TES and valuable shortcuts

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Centricity Provider's Schedules

Description:

Family Medicine specific Centricity training

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Centricity Refresher

Description:

Hands on Centricity Refresher

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Centricity Refresher for Surgery PSS

Description:

Trainers will cover: • The difference between Tricare plans • The difference between VA FSC when to use 635 vs 136 • First Care Obama plan • UHC care improvement • And a refresher on Medicaid’s

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Centricity: Point of Service and Eligibility

Description:

Participants will learn the changes in Point of Service and Eligibility in the Centricity 5.2 Upgrade.

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Cerner Basics for Nursing Staff

Description:

Cerner PowerChart training for new nursing staff

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Cerner for Providers

Description:

Cerner PowerChart training for Providers, NP's and PA's

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Cerner PowerChart Training for the StarCare Staff ONLY

Description:

Overview of the Cerner PowerChart functions and specific training on the message center capabilities.

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Change Correction and Payment Posting

Description:

Hands on step by step training for change corrections and payment posting.

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Charge Correction and Payment Closing - Dermatology

Description:

Hands-On Session with MPIP Staff on how to correct charges and post payments.

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Charge Correction Training

Description:

Charge correction

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Charge Corrections plus New Feature Review

Description:

Charge Corrections plus New Feature Review

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Clinical Mock Codes

Description:

A refresher to stay sharp in our responses to medical emergencies in your clinical department.

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Coder (CAC) Using 3M Code Assist

Description:

How to use the CAC to code notes for SOM

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Coder - CPC Test Review

Description:

Review for CPC test

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Coder - HCC's and the ACO

Description:

Rules and regulations for Hierarchal Condition Category codes and TTUHSC’s role in the ACO

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Coder - Teaching Physician Guidelines

Description:

CMS rules for coding/billing for medical students, residents, and teaching physicians

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Coder Medical Necessity

Description:

How to determine Medical Necessity using the NAMAS Methodology

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Coder Policy, Ethics, & Compliance

Description:

Review Coding Policies for SOM, available resources, and how to handle difficult situations

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Coder- Queries

Description:

Rules and regulations for Physician Queries

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Coding for Wound Repair: Post-Operative and Postpartum - Webinar

Description:

Unfortunately, not every surgical wound heals without complication and obstetric wounds occur during the course of deliveries. therefore, it is necessary to be prepared to appropriately report the services needed to address these conditions and receive payment apart from the global surgical or obstetric package.

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Communicating With Power 101: The Building Blocks of Effective Persuasion

Description:

Why are some leaders so effective in getting things their way? Please join our June Power Hour for the answer. The team of Julie and Larry Doss is returning to teach an interactive program on the fundamental elements of persuasion and influence. Learn how to use the tools you already have to become a better speaker, writer, and leader.

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Communication Enhancement, Customer Service, Survey Briefing, SPIRIT/AWESOME, Telephone Skills, Situational Protocol

Description:

Day 2 of SOM NEO

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Compliance Fraud and Abuse

Description:

Participants will get a brief overview of the most common healthcare fraud and abuse laws.

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Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control

Description:

• Consult/Referral Report Process • FSC Determinator – hands on with laptops and sample insurance cards • Infection Prevention and Control

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Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control

Description:

Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control

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Consults vs Referrals

Description:

Come and lets battle it out with Consults vs Referrals! Sometimes it is difficult distinguishing a consult vs. a referral. During this class we will look at key items to help coders determine is it a Consult or is it a Referral, and the appropriate billing for each service. The battle will begin with Consults then move to Referrals but the only winner will be the Coders that come to the class and get the check list that will help with making a good decisions. Participants will receive 1 CEU from AAPC for attending this class.

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Correct Coding for Hysteroscopic Laproscopic Procedures

Description:

Coding and Billing Training Course

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Correct Coding for Infertility Diagnosis and Treatment

Description:

Infertility coding is fast-paced and ever-changing. In addition to the fact that the field is on the cutting edge of technology, which creates the need for new codes, there is also the issue of insurance coverage. The coverage of and submission of claims for infertility diagnosis and treatment is one of the least understood and most abused elements in the field of medical coding. However, a clear understanding of infertility coding principles will help physicians and coders maximize proper reimbursement.

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CPM Basics/Refresher

Description:

CPM Basic/Refresher: Patient Scenarios, tips, and Q/A regarding CPM.

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CPM Conversion - Coder/Biller

Description:

Navigation and Registration in Cerner Practice Management

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CPM for Nurses

Description:

Navigation and Scheduling in Cerner Practice Management

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CPM PSS Full Suite

Description:

Navigation, registration, scheduling, and eligibility in Cerner Practice Management CPM.

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Cultural Diversity: Come Over To My House

Description:

This course is designed to bring awareness to TTUHSC employees regarding the vastly cultural diverse population of our patients, staff, and visitors.

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Customer Service Analysis: Why Are Our Scores Declining

Description:

There are certain Customer Service Skills that all Face Forward Employees must possess and fine tune. This session will specifically analyze the cause of declining ratings of the PSS and Nurse Staff in Neurology, followed by practicing what we preach with our AWESOME Performance Standards. Come prepared to ROLE PLAY!

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Customer Service Power Hour

Description:

Participants will learn: * The factors people judge when considering where to do business * The good and the bad that sets some businesses apart from others * The importance of recognizing and surpassing expecations * The best way to manage patients' expecations * What an "ideal" experience would look like to your patients * The little things that make a BIG difference in customer service * The Four P's to getting a passing grade in customer service * Patients don't care about policies: they want solutions! * You can't exceed patient expectations by just "doing your job"

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CXone Max Phone Agent Training

Description:

The course will provide an overview of the basic functions of the CXone Telephone system.

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Defining Our Culture

Description:

Measuring the current culture of Texas Tech Physicians from the perspective of each employee

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Departmental Team Building Exercise

Description:

The recommendation from Practice Development is that each department arrange at least one event per year with the goal of building a stronger team commitment within the department. Leaders within the department are encouraged to be as creative as they would like in organizing these events.

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Developing Leadership for Supervisors

Description:

This course is designed to give existing and new supervisors/managers the tools and concepts of managing others through leadership examples.

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Developing Your Leadership Impact

Description:

* Communicating for Greater Influence * Building Trust to Build Your Team * The Essential Elements for Effectively Engaging Your Team Members * How to Build a Great Team and Be a Great Teammate * The Essential Elements of Effective Coaching * Embracing an Atmosphere of Accountability

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Digital Measures

Description:

An introduction with the Analyst in charge of Digital Measures data entry and a look into the Digital Measures software program. Navigate the Digital Measures system requirements, with emphasis on proper channels for Digital Measures questions and information, and proper steps to getting data entered into Digital Measures. Learn what type of data is mandatory to complete data entry.

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Digital Measures & Faculty Profiles - Making Your Information Work for You

Description:

Where to locate the Digital Measures database, navigating the faculty profiles/Digital Measures connections, and a hands on training session.

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Digital Writing for Professional Environments

Description:

This workshop will offer strategies on how to make a great professional impression on e-mail, message forums, and social media.

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Docunav

Description:

During this course the employee with learn to scan intto the Docunav system. The system used to archive paper medical records.

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Don't Lose Your Revenue to Patient Collections: Patient Collections Accountability

Description:

This presentation is an overview of the Revenue Cycle in a OBGYN clinical setting with a focus on patient collections. Topics areas include: Revenue Cycle Review Over the Counter Collections Before the Visit At the time of the Visit After the Visit Best Strategies Measurables Goals

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E/M Billing for Internal Medicine Coders ONLY

Description:

• Avoid having your E/M report down-coded due to lack of documentation supporting the level the provider actually performed. • Calculate 1995 and 1997 levels at the same time, eliminating double auditing of E/M encounters. • Sidestep code selection differences with a unique workflow that automatically generates the alternative CMS code when appropriate. • Safeguard time-based encounter pay. • Understand ROS scores for higher level codes that have different requirements than lower level codes, ensuring 99205s and 99223s withstand scrutiny. • Decrease E/M code misuse by combining logics from 14 coding audit worksheets, including the Marshfield audit tool, into one E/M calculator. • Change the E/M level using medical necessity as the deciding factor. • Use an often misunderstood caveat to support giving history credit when history is unobtainable. • Improve E/M documentation based on quotes from CMS Evaluation and Management Documentation Guidelines and AMA CPT® guidelines to instantly support compliance during audits.

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EDI Payment Posting plus New Feature Review

Description:

EDI Payment Posting plus New Feature Review

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Effective Digital Writing

Description:

Learn how to effectively communicate through E-mails, Message Boards, and Social Media.

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Eligibility for Combest Staff

Description:

Participants will be taught how to Read, Understand and Utilize the Eligibility Feature of Centricity 5.2

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Eligibility Training for Ophthalmology Staff

Description:

Hands-on Eligibility Training for the Ophthalmology Staff

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Eligibility Training for Pediatric Staff Only

Description:

Department specific training

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Emergency Preparedness: The Role of the PSS; Image Improvement: Where to Start

Description:

PSS will be provided with a list of responsibilities when Community Disaster strikes. Also, 2016 will be filled with a concerted effort to improve our image with the goal of developing increased confidence and service to build "brand fans".

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Employee Engagement Survey Review for Biller/Coder

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Employee Engagement Survey Review for Biller/Coder

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Employee Engagement Survey Review for Nursing

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Employee Engagement Survey Review for Nursing

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Employee Engagement Survey Review for PSS

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Employee Engagement Survey Review for PSS and Nurses

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Employee Engagement Survey Review for PSS and Nurses

Description:

• Discuss Objectives and Results of 2017 Employee Engagement Survey • Discuss Organizational Goals Based on Survey Results • Develop Role Specific Goals for the Present Year

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Enhancing the Patient Encounter - PSS Elective

Description:

Take your Patient Service to the next level with a review of the AWESOME Performance Standards.

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Enterprise Task Manager Reports Training

Description:

The Enterprise Task Manager (ETM) or Point-in-Time (PIT) reports. The reports are for the ETM Claim Edit workflow. These reports allow trending, resource allocation, root cause analysis and productivity reporting. (Bring a lap-top if you have access to one).

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EP/PM/ICD/ABLATIONS for Internal Medicine Coders ONLY

Description:

■ Using 2016 revised Codes for maximum reimbursement. ■ 33222 and 33223 have been revised in language and meaning. Integumentary system comes into play... ■ Ablation codes have been revised. Understand the add on codes. ■ Correct modifiers for multiple PM/ICD procedures. ■ Generator changes, Lead changes, how to code for single, dual and BiV PM's. ■ Add-on EP codes with Ablations, we will give you the CPT and CCI rules.

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Equal Employment Opportunity Compliance Training

Description:

TTUHSC OP 60.09 outlines the Equal Employment Opportunity policy. Learn to follow this policy for Faculty Recruitment, learn why this policy is important for TTUHSC, and be compliant in 2018!

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Essentials of FMLA Leave

Description:

The course will proved department supervisors and administrative staff with a review of the new FMLA Leave policy and overview of federal and state FMLA regulations and compliances with emphasis on the role of the supervisor in FMLA Leave management.

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ETM Basics for Ophthalmology Dept.

Description:

ETM Basic overview

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ETM CE Training for Coders

Description:

Hands - on ETM CE Reports training

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ETM CLAIM EDITS TRAINING FOR CODERS

Description:

Hands - on training for coders on how to do ETM claim edits.

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ETM Credit Balance

Description:

Review Enterprise Task Manager (ETM) for the Credit Balance terminology and Grid navigation. Focus on New workflows for Credit Balance resolution and how to use the system, with hands on Activities.

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ETM Manual Task

Description:

Review Enterprise Task Manager (ETM) for the Invoice No Activity terminology and Grid navigation. Focus on New workflows for No Activity resolution and how to use the system, with hands on Activities.

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ETM Manual Task Charge Correction Training

Description:

How to Request a Charge Correction in ETM Workflows

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ETM Manual Task Set Up

Description:

The purpose of this training is to learn how to set up a Task manually. The creation process is to accommodate correspondence ether written, electronic, or verbal.

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ETM Nanual Task Set Up

Description:

The purpose of this training is to learn how to set up a Task manually. The creation process is to accommodate correspondence ether written, electronic, or verbal.

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ETM Overview for Strategic Planning Employees

Description:

Running Reports specific to Strategic Planning Department's Operations

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ETM Previsit Refresher for Users

Description:

This course will be an brief review of the Centricity ETM Previsit program workflow and how to utilize the platform more efficiently.

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ETM Refresher

Description:

Centricity ETM users to bring any issues they are having within their ETM workflow

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ETM Refresher Workshop

Description:

Enterprise Task Manager - refresher workshop is an open training allowing current ETM users to come and ask questions, assist with use and navigation of the system. Students should bring questions and be prepared to work through ETM in the training environment and the 'live' system as well.

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ETM Rejection and Invoice No Activity Training

Description:

Hands - on training for coders, MPIP personnel and managed care coordinators on how to do ETM claim edits for ETM Rejections.

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ETM Report Interpretation

Description:

This course is an in-depth look at the ETM Reports and in addition, how to interpret the information. The target audience is Supervisors and Managers. Prerequisites; Must have attended the ETM Reports Training, have an understanding of Task, Views, Roles, Preview Pane, Instruction Pane, and Status of a Task, know how to navigate the PIT, VOL, Outcomes, and Stage Summary Report. In addition, have an understanding of how to use Pivot Tables in Excel.

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ETM TES Updates Training

Description:

ETM - TES Updates Training class for new TES interface with ETM 10.2019.

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ETM Training Reports Concepts

Description:

Completion of ETM Training Reports class is required prior to registering for this class.

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ETM Workshop

Description:

To allow Centricity ETM users to bring any issues they are having within their ETM workflow. A superuser will guide them through the process to help resolve the issue(s)

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Excel 101 - Beginners

Description:

If you are new to Excel, feel uncomfortable using the program, aren’t sure how it can help you in your daily work, or have limited computer experience – this introductory class can help you. Participants will learn: structuring a workbook, entering data, formulas, adjusting worksheet layout/data, and printing.

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Excel 102 - Intermediate

Description:

Sorting and Filtering, Freezing and Unfreezing Panes, Basic Formatting, Creating Graphs, Cell and Table Styles, Find and Replace, etc...

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Excel 102 - Sorts & Pivots

Description:

This class is Part 2 for beginners that have complete Excel 101. Participants will learn: database features, pivot tables, adjusting worksheet views, charts, and tips & tricks.

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Excel 201 SUMIF & COUNTIF

Description:

Prerequisite: Must have mastery of concepts in beginner Excel 101. You will learn how to count and sum arrays of data based on conditions in a corresponding array. Functions used in this class contain up to 3 arguments as opposed to single argument formulas in beginner. Please contact Oren Grossman with questions. Oren_grossman@ttuhsc.edu

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Excel 202 Intermediate - IF Statements

Description:

REVIEW: Structure of a Workbook – Intermediate Level 1. Status Bar 2. Selecting Multiple Sheets and Editing 3. Relative Reference Cell verses Absolute Reference Cell 4. Tables and Naming Tables FUNCTIONS: 1. IF 2. NESTED IF 3. OR 4. AND 5. IFERROR SECURITY FEATURES: 1. How to lock your excel sheet 2. How to control what other users can/cannot edit TIPS & TRICKS: 1. Data Validation 2. Text to Columns 3. Remove Duplicates

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Excel 301: SUMIFS & COUNTIFS

Description:

Prerequisite: Must have mastery of Excel 201 material, Completed another 300 level/Intermediate level course, or receive approval from the instructor. In this class, you will be writing functions with between 4 and 7 arguments. This class will teach you to write functions to count or sum data based upon 2 or more criteria. This course will also cover more advanced applications of SUMIFS and COUNTIFS functions. If you have any questions, contact Oren Grossman at oren.grossman@ttuhsc.edu

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Excel 302 - VLOOKUP HLOOKUP & INDEX MATCH

Description:

The purpose of this course is to learn how to look up values in a spreadsheet based on a unique key. This is a hands on course, so class notes will be provided to all students. In this course, you will learn the following formulas: • VLOOKUP • HLOOKUP • INDEX & MATCH The majority of the class will be spent on INDEX and MATCH, so it is still beneficial for those who know how to write VLOOKUPs already. Prerequisites: You must have completed the Basic formulas course (SUMIFS and COUNTIFS) taught by Oren Grossman OR adequately demonstrate that you are capable of writing SUMIFS and COUNTIFS by memory. If you do not have this basic comfort level with formula writing, this course will be extremely frustrating. Please make all inquiries to Oren Grossman.

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Excel 303: Conditional Formatting

Description:

Prerequisite: Must have completed at least one Excel course level 200 or higher. In this course you will learn how to change the color, shading, and borders of cells based on their values. If you have any questions about this course, please contact Oren Grossman. Oren.grossman@ttuhsc.edu

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Excel 304 Miscellaneous Formulas

Description:

Pre-requisite: Must have completed at least one 200 level course. Prefer 201. In this course, you will learn how to separate out data from strings of text using the Text to Columns feature as well as via formulas. You will also learn how to do basic statistics functions in Excel in order to calculate Standard Deviation, Confidence Intervals, and Quartiles. We will also discuss identifying outliers.

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Excel 401 - SUMPRODUCT & INDIRECT

Description:

Prerequisite – Must have taken Excel 302 VLOOKUP & INDEX MATCH or be familiar with the INDEX MATCH function. This course is listed as 400 level difficulty because it builds off of 300 level concepts. If you do not have an understanding of these concepts, you will not benefit from this course. In this course you will learn how to sum the product of at least 2 columns including binary conditionals. You will also learn how to use a variable as a worksheet reference in functions.

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Excel 402 - Arrays

Description:

In this class, you will learn how to convert formulas with single variables into multi - variable formulas. Attendees will learn how to write MAX, MIN, and STDEV as conditionals as well as create multi-row/column INDEX MATCH formulas. Prerequisites - Must have completed Excel 302 and be able to write an INDEX MATCH formula. Please review the 302 material before attending this class.

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Experian Eligibility Training

Description:

The course will cover Experian's eligibility, navigation, and insurance verification processes.

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Experian Patient Estimate Training

Description:

This training aims to introduce you to the Patient Estimates product and increase user understanding of Patient Estimates.

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Experian Train the Trainer Eligibility Training

Description:

Train the Trainer by Experian. The course will cover Experian's eligibility, navigation, and insurance verification processes.

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Exposed: The Proper Use of PPE

Description:

Exposures are up within the practice. In this course we will review the proper use of PPE in order to ensure the safe delivery of care of our patients.

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Faculty Appointments Workshop

Description:

For chair assistants and administrators

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Faculty Assistants’ Tenure & Promotion Training

Description:

A brief overview of the administrative assistant’s role in providing support for faculty members participating in the tenure and promotion process.

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Faculty Evaluation & Mid Cycle Review Education

Description:

Review of requirements needed for annual faculty evaluations & mid cycle reviews

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Faculty Evaluation Updates Training Session

Description:

This course will review the changes in the faculty evaluation process which will take place in early 2019. All Chairs’ assistants and faculty administrative assistants are encouraged to attend this class to learn more about the changes, revised forms and evaluation timeline.

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Financial Wellness for Busy Nurses

Description:

Financial education workshop covering topics of budget worksheet, assets considered for your net worth, 16 ways to boost savings and retirement readiness

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FSC 717 - To Use or Not to Use

Description:

FSC 717 - when to use it and when not to use it

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FSC 717 - To Use or Not To Use

Description:

FSC 717 - when it should be used and when it should not be used

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FSC Basics

Description:

This course is taught for PSS, Managed Care, and MPIP office employees to learn how to utilize the Tech FSC list.

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FSC Determinator AND Eligibility Refresher for Ophthalmology

Description:

Hands-On Centricity training refresher covering problems being faced with FSC Determinator and Eligibility for the Ophthalmology team ONLY.

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FSC Table Management and The Determinator

Description:

Course will teach users about proper FSC table management to include the order, what to do with old insurance plans, and using the determinator.

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FSC Table Management and The Determinator

Description:

Course will teach users about proper FSC table management to include the order, what to do with old insurance plans, and using the determinator.

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FSC Training for New Employees

Description:

Course will give general overview of Financial Statistic Classification

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FSC Training for Ophthalmology

Description:

FSC Training for members of the Ophthalmology team members.

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FSC: Overview, Usage, Best Practice and Revenue Impact

Description:

This course will include an overview of FSC basics and present more in depth understanding of FSC to include proper usage, best practice recommendations, and the impact of improper FSC usage as it pertains to edits, rejections, and revenue.

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G.E. Centricity Basics for PSS

Description:

Application training on the basics of G.E. Centricity for PSS, coders and coordinators

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G.E.R.D - Ortho Specific

Description:

Group eligibility request definition training

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GE Centricity Learning Portal: Hands on Training

Description:

Participants will be trained on navigation of the GE Centricity Portal and the types of courses that exist online.

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GE Centricity New Features Review

Description:

GE Centricity New Features Review

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Global Health Lecture Series

Description:

The TTUHSC Office of Global Health (OGH) invites you to attend an ongoing lecture series on issues related to global health and building healthy communities. The lectures will be held twice a month at 12:00 noon CT. Invited guest speakers will share their personal stories and experiences. Everyone is invited to attend. Free lunch will be provided to the first 50 attendees.

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H.I.P.A.A. for Patient Service Specialists

Description:

Discussion of common H.I.P.A.A. concerns for Patient Services Specialists staff when working with the public and how to maintain patient privacy while providing customer service.

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Hands - On Cerner PowerChart Training for Providers, PA's, NP's

Description:

Hands - on training for Cerner PowerChart by the EMR Team specific to provider's, physician assistants and nurse practitioners.

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Hands On Cerner for Nurses

Description:

Course will outline basic nurse functions of Cerner Power Chart for use in ambulatory setting.

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Hands On Cerner for PSS, Coders and Coordinators

Description:

Cerner Power Chart training for new employees

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Hands On ETM Manaual Task Charge Correction Workshop

Description:

Hands on workshop for ETM tasks such as "How to Request a Charge Correction in ETM Workflows" and others

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Hands-On Centricity/Cerner Training

Description:

New employees will be trained on Centricity and Cerner. Employees must have their application access before attending this class.

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Happiness is a Debt Free Life: Strategies on Getting Out of Debt, Staying Out of Debt, & Being Wealthy

Description:

My name is Tim Fox and I have been in debt. While I was in debt, life was stressful and unpleasant. Sound familiar? Well, then, I decided to get out of debt. It was hard but extremely rewarding. The goal of this Boost session is to show you simple steps on how to get out of debt and then stay out of debt for the rest of your life. I will first discuss the mindset that you need to have to be able to accomplish this goal. Then, I will walk you through the steps of getting out of debt and discuss a helpful resource in the Dave Ramsey plan. Finally, I will take questions from the audience on the subject at hand. This session will give you hope and real strategies to be much happier in life. It’s amazing how living on a budget can positively impact your marriage, your health, and your WEALTH! I also want to explain that this is not a session about investments. I leave that subject to the professionals. However, if you follow the goals/steps during this talk you will certainly need an investment advisor because you will have income to invest! Tim Fox is currently the Associate Administrator at Student Health Services at Texas Tech. He has served in this role for 3 years and prior to this he was the Director of Patient Services. In 2013, he received the Innovation SPIRIT Award for coming up with the idea behind the Wash ‘em Tech Signs.

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Happy Trails…. The HR Employee Separation Process.

Description:

The course will provide department supervisors and administrative staff with information on HR processes to be used when an employee ends employment with the HSC including the termination ePAF, the On-line Employee Separation Checkout System, regulatory and employee relations considerations.

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Hardwiring Excellence

Description:

This is an overview of the book Hardwiring Excellence and how it can be applied to healthcare practices.

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HCC Training Course (FM)

Description:

HCC Coder training for Family Medicine Dept.

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Health Insurance Basics

Description:

Introductory course for those new to the healthcare industry and those who may need to strengthen their understanding of working with health insurance.

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HIPAA for Patient Services Specialists

Description:

Broad overview of the HIPAA rules and laws regarding protection of health care information. Course is focused on PSS staff and how to protect HIPAA for patients in person and on the phone.

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HIPAA Training for Clinical Staff

Description:

HIPAA policies specific to clinical personnel, common issues discovered from HIPAA site visits, proper legal guardianship and foster care paperwork, and revised HIPAA forms for clinics.

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HIPAA Training for Clinical Staff

Description:

Important information for clinical staff pertaining to patient privacy

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Hiring the Ideal Team Player

Description:

We all want to hire the best people for openings we have. We tend to focus disproportionately on experience and education and overlook the ingredients that make for great and effective teaming. Come and lean how to identify and hire the ideal team player for your healthcare team.

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Human Trafficking Training

Description:

Training Course from Voice of Hope - Lubbock - department specific training for OB/GYN and Family Medicine.

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ICD - 10 Problem Solving

Description:

Learn to tell the story of care with ICD-10 Codes. We will also look at common mistakes and how not to get lost with details in provider documentation. Please bring your ICD - 10 Code Books.

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ICD-10 Training Ophthalmology

Description:

ICD - 10 Training

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Identify Research Patients - Registration

Description:

The Patient Research Data screen will now allow tracking for research studies. Class will cover how to use the registration to appropriately bill to insurance, research project, or patient and how to navigate the screens.

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Implementing Lean Projects in Your Practice - OBGYN Leadership Team

Description:

Participants will be guided through identifying projects that will lead to meaningful improvement, building effective tea,ms for Lean Projects, and identifying Lean applications and how they work in today's medical practice.

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Improving Communication through Personality Profiling - IM Coders

Description:

Participants will take a personality assessment and discuss how their personalities will effect communication with others.

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Improving Patient Experience Using NarrativeDx

Description:

This course is designed to assist providers and management navigate the use of NarrativeDx software to view and access patient comments gathered from multiple sources.

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in house centricity refresher

Description:

This is a refresher on Centricity business.

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Incident-to & Split/Shared Billing

Description:

Review documentation requirements for Incident-to and Split/Shared Services. Hands-on coding using actual documentation from TTUHSC providers. 1.5 CEUs awarded through AAPC upon completion of the course

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Infection Prevention and Control including Hand Hygiene and PPE; Consult/Referral Report Process

Description:

Training on Core Competencies

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Infection Prevention Instrument Cleaning Camp

Description:

Cleaning, disinfection, and sterilization of instruments is critical to patient safety and good patient outcomes. This Infection Prevention and Control Course on Instrumentation will cover: 1) Personal Protective Equipment 2) Dirty to Clean Workflow 3) Cleaning protocols for medical instrument and devices 4) Sterilization Protocols 5) Best Practices and Guidelines for packaging and storage of instruments 6) Autoclave Maintenance 7) Competencies appropriate to your processes in your department

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Informatics Basics

Description:

Informatics Basic User Course - Starts at 12:30 p.m. Monday, November 12 through 4:30 on Tuesday, November 13.

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Informatics Review

Description:

This course is for current users of Informatics. Intermediate and advanced topics will vary. Enrollees are to send examples for class review by November 5.

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Information Application Systems SharePoint Usage

Description:

This course will explain the IAS SharePoint system including navigating the sites, requesting access, posting & replying to issues and setting alerts.

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Insurance 101

Description:

Insurance overview

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Integrity With People

Description:

In order to be a leader one must have followers. And to have followers, one must have their confidence. Hence the supreme quality for a leader is unquestionably integrity. Without it, no real success is possible. This session will explore: * integrity issues for influencers , * nurturing people, * having faith in people, * listening to people, and * understanding your people.

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Internal Medicine Specific: FSC Determinator and Eligibility Refresher

Description:

Participants will engage in hands-on training mastering tips and tricks for improved efficiency utilizing the FSC Determinator and Eligibility features of Centricity.

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Intro to Professional Support Development

Description:

Course for current or new hire supervisors to learn general management skills and tools for managing others.

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Introduction to Coder/Biller, Part III

Description:

Intro to coder/biller course, day 3

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Introduction to Enterprise Task Manager

Description:

CBW / ETM - in depth training on navigation and use of the Enterprise Task Manager - Previsit platform for new employees and current employees wanting to learn better use of this system.

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Introduction to ETM CBW

Description:

Introduction to ETM in CBW

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Introduction to ETM PreVisit

Description:

Introduction to basic purpose of the Centricity Enterprise Task Manager PreVisit workflow.

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Introduction to FSC for PSS/Coder

Description:

Financial Status Classification basic training. Good review for current employees

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Introduction to Microsoft Excel

Description:

Microsoft Excel is a very powerful software program that can make work easier and more efficient. However, because there are so many things that the program can do, using it can be overwhelming to those who have not yet had a chance to get familiar with it. If you… Are new to Excel Feel uncomfortable using the program Aren’t sure how it can help you in your daily work Or have limited computer experience… this introductory class can help you. Attendees will leave the class with a basic overview of the program and its major features. In addition, each will practice using the program to carry out certain tasks. The class will attempt to convey key principles that will help open up the program to you and make it seem more intuitive. If you are wondering if you should take the class, or if you have something specific that you would like to learn, (or have any other question) please do not hesitate to contact the instructor, James Carlson (james.carlson@ttuhsc.edu).

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Introduction to Microsoft Excel

Description:

Microsoft Excel is a very powerful software program that can make work easier and more efficient. However, because there are so many things that the program can do, using it can be overwhelming to those who have not yet had a chance to get familiar with it. If you… Are new to Excel Feel uncomfortable using the program Aren’t sure how it can help you in your daily work Or have limited computer experience… this introductory class can help you. Attendees will leave the class with a basic overview of the program and its major features. In addition, each will practice using the program to carry out certain tasks. The class will attempt to convey key principles that will help open up the program to you and make it seem more intuitive. If you are wondering if you should take the class, or if you have something specific that you would like to learn, (or have any other question) please do not hesitate to contact the instructor, James Carlson (james.carlson@ttuhsc.edu).

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Invoice No Activity and Rejections in ETM

Description:

This class will focus on the Invoice No Activity and Rejections workflow in ETM. It will cover basic navigation, functionality, and general workflow with hands on activities.

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JCAHO Site Visit Prep for PSS

Description:

Training designed to prepare PSS staff for the 2019 JCAHO TTU Physicians site visit.

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Joint Commission Preparedness

Description:

In preparation for the Joint Commission Visit, this session will refresh nurses on: * Reminders 1) Tracer Activities 2) Surveyor Etiquette * Processes * Role Play

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Joint Commission Preparedness and The PSS Role in Creating an Outstanding Culture

Description:

Joint Commission Etiquette will be covered for the first 10 minutes. Developing an Outstanding Culture: Wherever people gather, you have a culture. It’s the environment people create when they gather, whether at home, work, or play. It becomes the defining characteristic of that group. In this class, we will assess the culture of our group, Texas Tech Physicians. Through the assessment process we will learn our role in creating the optimal culture for our group. We will identify 2-3 things we can do to improve the culture of Texas Tech Physicians!

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Laser Safety Overview

Description:

• Regulations & Standards • Basic Laser Safety • Q/A

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Leadership Accountability: What Can YOU Do To Improve YOUR Workplace?/Recognizing and Reporting Abuse

Description:

Each participant will analyze the Patient Satisfaction and Clinical Procedure areas for improvement and develop a plan of action for personal accountability to help with optimal performance from their positions.

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Leadership Development for Train the Trainer: Point of Service and Eligibility

Description:

Supervisors ONLY - Train Trainers on Centricity 5.2: POS and Eligibility Individuals attending this class will be responsible for training the PSS.

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Leadership Development: Consult/Referral Report Process, FSC Determinator, Infection Prevention and Control

Description:

Leadership will be trained on the proper way to complete the Consult/Referral Report Process, proper usage and tips for the new FSC Determinator, proper protocol for Infection Prevention and Control (specifically Ebola). Leadership is asked to oversee the content of this training with their staff.

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Leadership Medicaid 101

Description:

We will discuss the historical and current structure of Texas and New Mexico Medicaid. We will also go over how to enter and maintain Medicaid information in Centricity and how to interpret website information correctly.

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Leadership Suicide Triage Protocol; ICD10 Followup; Medical Records Scanning Protocol

Description:

As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy. ICD10 - Reminders There have been items sent to Medical Records for scanning that shouldn't have been. Clarification will be given on the process. If you have already attended a Power Hour over Suicide Triage, you need not repeat that part of this session. Instead, come the last 45 minutes of the hour.

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Leadership: Recognizing & Responding to Abuse, Neglect & Exploitation; Improving Cultural and Generational Communication in Healthcare

Description:

Participants will learn to recognize the signs and symptoms of abuse, neglect and exploitation followed by the protocol and resources available for handling these situations. Additionally, attendees will be equipped for improving communication across cultures and generations.

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Learning from 2016 and Leading in 2017

Description:

Based on the 2016 Employee Satisfaction Review and the Cultural Assessment we will discuss what our people need from you, our leaders, in 2017. We will also be presenting the plan for Leadership classes in 2017.

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Look Like a Beauty, Code Like a BEAST

Description:

Coding for Annual Care Visits (ACV); Risk adjustment documentation improvement and best practices for coding chronic disease conditions, etc. Free coding training opportunity with AAPC CEU offered to coders

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Looking Back & Pressing Forward 2017 - Coders/Billers

Description:

Come hear about changes to the Practice Development Education Plan, Employee Satisfaction and Assessing our Culture, and what we need from you in 2017.

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Looking Back & Pressing Forward 2017 - Nurse/Tech

Description:

Changes to the Practice Development Education Plan, Employee Satisfaction & Assessing our Culture, and what we need from you in 2017!

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Looking Back & Pressing Forward 2017 - PSS

Description:

Come hear about changes to the Practice Development Education Plan, Employee Satisfaction and Assessing our Culture, and what we need from you in 2017

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Lubbock Impact Departmental Representative

Description:

Lubbock Impact, Inc. is a community outreach ministry that was founded in 2007. It is an i501©(3) that is designed to support the residents of Lubbock who are in a difficult economic situation. They work to relieve three basic needs in order to help an individual start making the steps toward moving out of poverty: Food, clothing and medical care. Texas Tech Physicians Providers, Residents and Medical Students have been assisting in the medical care given at Lubbock Impact for a long time. We want to support their efforts by working in the soup kitchen. Volunteers will be asked to prepare, serve and clean up the soup kitchen meal. Participation is highly encouraged. Our monetary donation goal is $1000.00 All monetary donations, should be given to your department representative. Lubbock Impact is located at 2707 34th St, Lubbock, TX 79410 (806) 799-4329 Check out their website: http://lubbockimpact.com/

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Lubbock Impact Volunteer Opportunity

Description:

The People Development COPIC and Practice Development are initiating a volunteer opportunity at Lubbock IMPACT for ALL staff of Texas Tech Physicians' Clinical Practice and Central Departments. Lubbock Impact, Inc. is a community outreach ministry that was founded in 2007. It is an i501©(3) that is designed to support the residents of Lubbock who are in a difficult economic situation. They work to relieve three basic needs in order to help an individual start making the steps toward moving out of poverty: Food, clothing and medical care. Our Providers from the Family Medicine Clinic have been assisting in the medical care given at Lubbock Impact for a long time and the staff have been working in the soup kitchen. We want to support their efforts as well since we are a team. Volunteers will be asked to work in the Soup Kitchen. Participation is highly encouraged. Our monetary donation goal is $425.00 and we are also collecting items for the Hygiene/Clothing Closet. Check with your department rep to determine the collection item for this month. All donations, whether money or clothes, should be given to your department representative. Lubbock Impact is located at 2707 34th St, Lubbock, TX 79410 (806) 799-4329 Check out their website: http://lubbockimpact.com/

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Lubbock Impact Volunteering

Description:

Lubbock Impact, Inc. is a community outreach ministry that was founded in 2007. It is an i501©(3) that is designed to support the residents of Lubbock who are in a difficult economic situation. They work to relieve three basic needs in order to help an individual start making the steps toward moving out of poverty: Food, clothing and medical care. Texas Tech Physicians Providers, Residents and Medical Students have been assisting in the medical care given at Lubbock Impact for a long time. We want to support their efforts by working in the soup kitchen. Volunteers will be asked to prepare, serve and clean up the soup kitchen meal. Participation is highly encouraged. Our monetary donation goal is $1000.00 All monetary donations, should be given to your department representative. Lubbock Impact is located at 2707 34th St, Lubbock, TX 79410 (806) 799-4329 Check out their website: http://lubbockimpact.com/

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Lunching and Learning with President Mitchell

Description:

Lunch and Learn with President Mitchell

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Managed Care New Employee Training

Description:

Private training for managed care role - new employee

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Managing Conflict for Better Relationships

Description:

Improve relationships and reduce conflict by identifying strategies and improving skills such as: Assertiveness, Active Listening, Emotional Intelligence, and Empathy.

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Managing Difficult Patient Encounters

Description:

This course is for front line staff, clinical team members, phone agents, and supervisors that encounter difficult patient encounters.

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Managing Difficult Patient Encounters

Description:

This course is for front line staff, clinical team members, phone agents, and supervisors that encounter difficult patient encounters.

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Managing Multiple Projects, Objectives and Deadlines

Description:

Productivity and Project Management for ObGyn Clinic

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Managing the Patient Experience: Key Words at Key Times

Description:

Words matter. In this course, learners will review the most cutting edge strategies in improving patient satisfaction. There is little that is more important than for care teams to utilize key words at key times in managing the patient experience to improve patient satisfaction.

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March - July Power Hour Updates

Description:

Join me to stay engaged with your employees! PSS and Nurses from all clinics have been trained on improving Communication codes (verbal, vocal and nonverbal) and listening. Come hear what your employees are saying about the communication in your clinics.

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Master Schedule Builder Workshop

Description:

Workshop is for supervisors and others who set up and build schedules for providers in Centricity.

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Master Schedules

Description:

Hands On training with Erica for Family Medicine Clinic covering Master Schedules in Centricity.

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Maxwell Leadership - Final Session

Description:

Finalizing individual growth plan.

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Maxwell Leadership Summary

Description:

Closing summary of the John Maxwell Leadership series

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Medicaid 101

Description:

We will discuss the historical and current structure of Texas and New Mexico Medicaid. We will also go over how to enter and maintain Medicaid information in Centricity and how to interpret website information correctly.

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Medicaid 101

Description:

We will discuss the historical and current structure of Texas and New Mexico Medicaid. We will also go over how to enter and maintain Medicaid information in Centricity and how to interpret website information correctly.

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Medical Coding - Thinking Outside the Box

Description:

Learn how to translate non-traditional documentation into billable codes

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Medical Coding - Thinking Outside the Box

Description:

Learn how to translate non-traditional documentation into billable codes

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Medical Coding - Thinking Outside the Box

Description:

Learn how to translate non-traditional documentation into billable codes

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Medical Coding - Thinking Outside the Box

Description:

Learn how to translate non-traditional documentation into billable codes

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Medical Coding - Thinking Outside the Box

Description:

Learn how to translate non-traditional documentation into billable codes

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Medical Coding - Thinking Outside the Box

Description:

Learn how to translate non-traditional documentation into billable codes

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Medical Record Request Protocol & Professionalism in Documentation & Social Media

Description:

This one hour session will cover two major needs: Medical Record Request Protocol and Professionalism in documentation and the use of social media. With the outsourcing of our Medical Records Division to NEXT Medical Records, there have been changes to our processes. Everyone must be on board with the new protocol. Secondly, Texas Tech Physician employees are expected to be professional in their day to day responsibilities. This session will be a reminder of professional expectations in PowerChart documentation & the use of Social Media .

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Medical Scribe Documentation

Description:

Discussion of proper EMR documentation for medical scribes assisting providers with patient care.

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Medication Reconciliation

Description:

Hands on PowerChart training

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Message Center

Description:

Message Center training from clinical transformation as requested per department

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Mock Code Debrief - Nurse PH Makeup

Description:

This course if for nurses who were unable to participate in the Mock Codes provided by Erin Nash in every TTP Clinic.

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Modifiers and the Global Surgical Package - Webinar

Description:

This webcast will describe the components of the CPT and Medicare Global Surgical Packages. The course will specifically look at services that are inclusive to the package as well as services that are appropriately reported in addition to the surgical CPT code. Key surgical modifiers important to OB/GYN practices will be described through the use of case studies. The CMS National Correct Coding Initiative and the appropriate application of the associated modifiers will be explained.

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MPIP - Batch, Co-Pay Reallocation and ETM

Description:

Training on Patient Services, Batch, Co-Pay, Reallocation and ETM

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MPIP Business Office SharePoint

Description:

This course will explain navigation within the MPIP SharePoint site, requests that are appropriate and currently accepted through MPIP SharePoint, and necessary information needed to most effectively address your needs.

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MPIP Sharepoint

Description:

MPIP SharePoint navigation

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MPIP Sharepoint

Description:

This course will explain navigation within the MPIP Sharepoint site, requests that are appropriate and currently accepted through MPIP Sharepoint, and necessary information needed to most effectively address your needs.

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MPIP SharePoint - Communicating Effectively Through SharePoint

Description:

This course will explain navigation within the MPIP Sharepoint site, Requests that are appropriate and currently accepted through MPIP Sharepoint, and necessary information needed to most effectively address your needs.

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MSO Faculty Credentialing/Reappointment Process

Description:

Provided by the UMC Medical Staff Office this course will review the processes for Faculty Credentialing Packet and the Faculty Re-appointment Packet. This course is recommended for clinical administrative staff who complete these packets for incoming and current faculty members.

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Navigating the Kenexa/BrassRing Hiring Manager Portal –Overview & Refresher

Description:

TTUHSC Human Resources, along with other Texas Tech University System components, utilizes a robust IBM Kenexa/BrassRing global recruitment technology system designed to offer flexibility for job candidates and hiring managers from virtually any location. Operating through the TTUHSC’s secure web portal, managers can administer the hiring process from multiple locations and devices – starting from reviewing applications all the way through the final offer. This course is a refresher for existing users and an introduction to interested users.

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Navigating the Press Ganey Website

Description:

Participants will learn the step - by - step procedures for accessing a specific department's and physicians' patient satisfaction scores; create reports for specific Departmental needs; and have the opportunity to ask questions related to Patient Satisfaction and the Survey Process.

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Navigating the Press Ganey Website

Description:

Gain a better understanding of how to navigate the Press Ganey website in order to develop a better understanding of the tools available for explaining patient satisfaction surveys, scores, and goals.

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NEO - Cerner Basics for PSS/Coder

Description:

Cerner PowerChart training for all new PSS, Coders and Coordinators

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NEO Centricity Basics

Description:

Introduction to Centricity for PSS and Coder/Billers for new staff

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NEO Enhancing the Patient Experience

Description:

Scripting and Rounding Tool training

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NEO for Billers and Coders - Day 1

Description:

Intro to Cerner, Revenue Cycle, Intro to Coding Integrity handbook, 3M , HCPCS, ETM, TES and Queue Training

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NEO GE Centricity Training for PSS, Coders & Coordinators

Description:

New employee training on GE Centricity for PSS, Coders & Coordinators

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NEO Hands On Cerner PowerChart Training for Providers, PA's & NP's

Description:

Cerner PowerChart training for new faculty

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NEO Introduction to Coder/Biller, Part I

Description:

Intro course for new hire coder/biller staff, day one

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NEO Introduction to Coder/Biller, Part II

Description:

Intro to coder/biller course, day 2

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NEO Introduction to Coder/Biller, Part III

Description:

Final course for new hire coder/biller staffing.

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NEO Introduction to PSS, Part I

Description:

Introduction to PSS basics - first day of training for new employees

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NEO Introduction to PSS, Part II

Description:

Introduction to PSS - day 2 training course for new employees

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NEO Introduction to PSS, Part III

Description:

Intro to PSS - course day 3 for new employees

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NEO Nurse Orientation

Description:

Required onboarding for all nurse positions within SOM.

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NEO Online HIPAA, Compliance, Title IX Reporter Training, FERPA and Safety

Description:

Time to complete all mandatory institutional training.

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NEO Phreesia Training

Description:

Phreesia Training for a new employees.

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NEO Powerchart Basics

Description:

Introduction to Cerner for new PSS and Coder/Biller staff.

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NEO Powerchart for Nurses

Description:

Introduction to Cerner for new nurses and clinical technicians

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NEO Powerchart for Nurses

Description:

New nurse Cerner/PowerChart training

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NEO Powerchart for Providers

Description:

Cerner introduction and template set up for new providers

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NEO PSS Training - Day 1

Description:

Intro to GE Centricity, MyTeamCare Patient Portal, Revenue Cycle, Insurance Fundamentals and Intro to FSC for PSS along with Avaya Desktop Agent training.

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NEO PSS, Biller & Coder Training - Day 2

Description:

Introduction to Cerner

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NEO The Health Care Financial System and Insurance Fundamentals

Description:

Learn the foundations of FSC and Insurance.

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NEO Understanding Your Role in the Revenue Cycle

Description:

The ins and outs of the Revenue cycle and what role you play

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New Employee Cerner for PSS, Coder & Coordinators

Description:

Cerner Power Chart training for new employees

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New Employee GE Centricity Training for PSS, Coders & Coordinators

Description:

New employee GE Centricity training

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New Mandatory Form/Scripting for Health Care Provider-Patient Contract, Governing Law and Venue; Protocol Clarification for Reactivating Centricity & Cerner Log - Ons; & Performance Improvement

Description:

New Protocols and in place for a new provider-patient contract that must be signed by all patients. The Risk Management/Legal Team will be on hand to explain the justification behind the form as well as the proper scripting when discussing same with our patients. Also, there seems to be some misunderstandings with the protocol for requesting a log-on/password reset with Centricity and Cerner, so we will train on the request process. Finally, in preparation for Joint Commission, we will determine the Performance Improvment Initiatives that are in place within all departments.

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New Nurse Orientation/Power Chart

Description:

New nurses will learn skills necessary to appropriate utilize Cerner Power Chart application

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New PSS, Coders & Coordinators Hands-On Centricity/Cerner New TrainingPSS, Coders & Coordinators Hands-On Centricity/Cerner Training

Description:

New Employees will receive an overview of both of the Centricity/Cerner Applications, set up their clinic's defaults, then have Hands - On Training on each along with scripting tips.

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NON-INVASIVE CARDIOLOGY PERIPHERAL - CARDIOLOGY CODING for Internal Medicine Coders ONLY

Description:

■ EKG coding inpatient & outpatient ■ CV stress testing; Hospital and office setting - 2016 Narrative update ■ Stress echo ■ Echocardiography ■ Nuclear coding for 2016 ■ Updates for Holters and Event Monitors ■ Supervision Guidelines: Stress Testing and the Physician vs. NPP role

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Nurse New Employees: Hands-On Cerner Training

Description:

Nurses will learn the ends and outs of Cerner PowerChart used for their positions.

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Nurse Power Hour - Disinfectant Training

Description:

Proper disinfecting procedures for health and safety.

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Nurse Power Hour October 2016

Description:

Final Check for Joint Commission

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Nurse PowerHour - Post Survey Momentum

Description:

How to keep the momentum after the survey

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Nurse Professionalism in Documentation, Social Media & Lateral Violence

Description:

Texas Tech Physician employees are expected to be professional in their day to day responsibilities. This session will be a reminder of professional expectations in documentation, the use of Social Media and controlling lateral violence.

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Nursing Etiquette

Description:

This presentation will cover a variety of professional etiquette issues that nurses face every day. From handshakes to social media, learn about things you can do as a professional nurse to aid you in your career goals.

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Ob/Gyn Staff Retreat - John Delony

Description:

Department specific team building retreat

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OBGYN Leadership - Why Is Technology Change So Hard?!: Becoming An Effective Technology Change Leader

Description:

You are not imaging it - technology change is often harder than other practice changes! This webinar will review why technology change is so difficult for medical practices. The speaker will also discuss what steps you can take to anticipate and address some of the common challenges with technology change, including: staff resistance, lost productivity, errors, and patient dissatisfaction.

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Onboarding Launch Party

Description:

The onboarding launch party serves as an opportunity for clinical administrators and coordinators to be educated on onboarding processes. These processes are compliant with HR, EEO, and Faculty Appointments.

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Ophthalmology Seminar 2016

Description:

7:20 a.m. – 7:50 a.m. Registration and Breakfast 7:50 a.m. – 8:00 a.m. Welcome and Opening Remarks Karen L. Favers – Seminar Coordinator 8:00 a.m. – 10:00 a.m. “Mirror Mirror – What Am I Looking At” Kelly Mitchell, MD – TTEC Associate Professor 10:00 a.m. – 10:15 a.m. Morning Refreshment Break 10:15 a.m. – 11:15 a.m. “Vision Loss in Traumatic Brain Injury” Kenn Freedman, MD, PhD – TTEC Associate Professor 11:15 a.m. – 12:15 p.m. “Getting it Right From the Start” Matthew Mahek, OD – TTEC Faculty Associate 12:15 p.m. – 1:15 p.m. Lunch Break 1:15 p.m. – 2:15 p.m. “Funny Looking Eyes” Charles Stockwell, OD – TTEC Faculty Associate 2:15 p.m. – 2:30 p.m. Afternoon Refreshment Break 2:30 p.m. –4:30 p.m. “Ophthalmic Technician Jeopardy - Fundamentals” Rachel Cooley, MD/TTEC Resident Physician; Shagun Dhaliwal, MD/TTEC Resident Physician, Suzette Luke, MD/TTEC Resident Physician 4:30 p.m. – 4:45 p.m. Closing Remarks and Seminar Evaluations

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Optimizing Patient Phone Experiences

Description:

Visits were made to each clinic of the Lubbock campuses. In most clinics, time was spent observing staff carry out their normal duties at front desks, back desks, and in call centers. This was done to gain some context for how the phones fit into the overall responsibilities of PSS and others from clinic to clinic. Observations ranged in length from roughly 5 minutes to 2 hours or more. Some clinics were observed multiple times. When possible the real-time monitoring software was watched on a tablet simultaneously. This helped develop understanding of the real-time reporting software and calibrate it with actual PSS/agent behavior in the clinic. The purpose of this session is to relay the diagnosis of problems noted and possible solutions for an improved phone experience. The class will equip the participants with best practices to optimize the patient phone experience.

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Optimizing Patient Phone Experiences

Description:

Visits were made to each clinic of the Lubbock campuses. In most clinics, time was spent observing staff carry out their normal duties at front desks, back desks, and in call centers. This was done to gain some context for how the phones fit into the overall responsibilities of PSS and others from clinic to clinic. Observations ranged in length from roughly 5 minutes to 2 hours or more. Some clinics were observed multiple times. When possible the real-time monitoring software was watched on a tablet simultaneously. This helped develop understanding of the real-time reporting software and calibrate it with actual PSS/agent behavior in the clinic. The purpose of this session is to relay the diagnosis of problems noted and possible solutions for an improved phone experience. The class will equip the participants with best practices to optimize the patient phone experience.

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Outlook 2013: All the Fixin’s (Intermediate to Advanced Level)

Description:

This is buffet style training where you can enjoy a wide selection of intermediate to advanced Outlook topics which cater to your specific palate. Topics include: • Adding Holidays to your Calendar • Creating or Deleting a Search Folder • Group and View Emails in your Inbox • Importing and Exporting vCards to Outlook Contacts • Making Your Job Easier with Outlook • Reaching out with Contact Groups • Sending or Deleting an email stuck in your Outbox • Taking Calendars to the Next Level • Making Templates and Stationary • Tracking Email with Read Receipts • Using Voting Buttons to Create or Respond to Polls • Archiving or Backing up your Mailbox • Creating and Using Personal Folders • Using Rules to Manage Your Email *Please bring your own headphones for this training. We will have a few on hand for those who do not bring their own.*

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Outlook 2013: The Meat and Potatoes (Beginner Level)

Description:

This is buffet style training where you can enjoy a wide selection of basic Outlook topics which cater to your specific palate. Topics include: • Adding and Using Contacts • The Basics of the Calendar • The Basics of Email • Fonts, Hyperlinks, and Spell Check • Recalling and Replacing a Sent Message • Sending Automatic Out of Office Replies • The Ins and Outs of Bcc • Using Instant Search *Please bring your own headphones for this training. We will have a few on hand for those who do not bring their own.*

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Patient Consent to Treatment

Description:

This course will cover the basic principals for allowing consent for medical treatment. It will also explore the correct methods for obtaining consent verbally, in writing, and applied consent. Lastly, it will cover who may give consent; caregivers, parents, guardians, and others.

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Patient Portal Education

Description:

Training to education staff on the Patient Portal

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Payment Manager

Description:

Payment Manager allows users to view payments and correspondence scanned into lockbox. This training will train users on what Payment Manager is and how to use it.

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Payment Posting for OB/GYN Coders

Description:

Step by Step procedures for payment posting will be demonstrated along with tips and tricks.

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Personal Accountability: What Can YOU Do To Improve YOUR Workplace?

Description:

Each participant will analyze the Patient Satisfaction and Clinic Procedure areas for improvement and develop a plan of action for personal accountability to help with optimal performance from their positions.

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Personal Accountability: What Can YOU Do To Improve YOUR Workplace? & Recognizing and Handling Abuse and Neglect

Description:

Each participant will analyze the Patient Satisfaction and Clinic Procedure areas for improvement and develop a plan of action for personal accountability to help with optimal performance from their positions.

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Phone Etiquette: What Did You Say?

Description:

This course is designed to help manage phone calls coming in to the practice and how to route questions and respond to customers. Customer service is paramount with interactions between our external and internal stakeholders.

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Phone Performance Monitoring

Description:

Supervisors are invited to come and learn how to navigate the Uptivity program as well as a strategy for managing their agent's phone performance.

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Phreesia - Comprehensive Training

Description:

Comprehensive training of Phreesia to ensure that Super Users, Managers, Administrators and employees needing refresher training of departments currently using Phreesia.

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Phreesia - Pedi go Live training

Description:

Phreesia training for Pediatrics staff only

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Phreesia for the Business Office Staff ONLY

Description:

Overview of Phreesia Navigation centered around payments, reconciliation and credit card batch reports.

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Phreesia Pre-work

Description:

Content – • Eligibility and Benefits • Notes and Flags • Patient History Mandatory Attendance for Staff that have the following responsibility- • Any staff responsible for ensuring schedules are reviewed prior to check in. This may include individuals that need to attend the payment training.

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Phreesia Training

Description:

Phreesia training

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Phreesia University

Description:

This course is an introduction and practice session on navigation and working with the Phreesia software.

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Physiology in Coding: The 7 Organ Systems to Dance To

Description:

Learn to integrate key terms in Physiology with billing and coding best practices.

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Point of Service

Description:

Hands-On Training on Centricity Point of Service.

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Point of Service Collections

Description:

There have been changed implemented in the Point of Service 5.2 version. This will impact all clinics when we go LIVE in May 2015. MANDATORY FOR ALL FRONT AND BACK PSS THAT TAKE MONEY OR ANYONE THAT TAKES MONEY.

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Point of Service Overview

Description:

An overview of the functionality of Point of Service. You will have the opportunity to ask questions you may have related to the use of Point of Service.

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Point of Service Report Training

Description:

This course will cover the reports available via Advance Web for Point of Service. The audience is for Managers and Supervisors of departments that are currently utilizing Point of Service TES FrontDesk.

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Point of Service Report Training

Description:

This course will cover the reports available via Advance Web for Point of Service. The audience is for Managers and Supervisors of departments that are currently utilizing Point of Service TES FrontDesk. Please contact lajohnna.overby@ttuhsc.edu

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Power Chart Provider Workflow for Coders

Description:

Coder training for Provider workflow

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Power Note Training for Nurses

Description:

Nurses will learn how to document in Power Note.

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Powerchart Dynamic Documentation

Description:

Training for providers utilizing the updated Powerchart Dynamic Documentation templates.

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PowerChart Navigation Training

Description:

Participants will learn how to locate nursing documentation.

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PowerChart Navigation Training

Description:

Participants will learn how to locate nursing documentation.

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PowerChart Review - Ophthalmology

Description:

Review of PowerChart Processes for Coder Usage

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Preview of New Codes and Medicare Changes for 2016 - OBGYN Coders

Description:

This course will present a preview of the key coding changes for 2016 impacting an OB/Gyn practice. Key CMS initiatives for 2016 will be reviewed along with the background information necessary to understand the rationale and goals of these initiatives. The course will also review the basic structure and tenants of the RBRVS system and the trends impacting future reimbursement by all payers for physician services. After completing this presentation, attendees should be able to: • Identify the new and revised CPT-4 and ICD-10 codes important for OB/Gyn practices. • Summarize major CMS initiatives for 2016 impacting OB/Gyn practices. • Describe the structure and impact of RBRVS on the OB/Gyn practice.

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Preview of New Codes and Medicare Changes for 2017 - Webinar OBGYN Coders

Description:

This course will present a preview of the key coding changes for 2017 impacting an OBGYN practice. Key CMS initiatives for 2017 will be reviewed along with the background information necessary to understand the rationale and goals of the initiatives. The course will also review proposed alternative payment models and the trends impacting future reimbursement by all payers for physician services.

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Profit and Loss Troubleshooting for Administrators or Designee

Description:

In this course you will learn how to operate the P&L model and how to deal with common issues that will keep you from balancing. Requirement: Must have permission from department administrator in order to attend. Please contact Oren Grossman with any questions oren.grossman@ttuhsc.edu.

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Protocol for Placing Orders for Day Surgery and Recovery for the Hospital - Only for OB/GYN, Ortho, Surgery, Urology, and Ophthalmology Nurses. Interventional Cardiology

Description:

Only for OB/GYN, Ortho, Surgery, Urology, and Ophthalmology nurses.

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Provider Power Chart Training

Description:

Providers will develop knowledge of Cerner Power Chart and create their individual user profiles.

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Provider Workflow

Description:

Close enrollment course designed specifically for Pedi Coders.

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PSS & Nurse Scripting

Description:

Role playing for PSS & Nurse scripting when interacting with patients

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PSS Application - Week 1

Description:

Attendee will get an overview of skills required to basic functions of GE Centricity and Cerner Power Chart

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PSS Centricity/Insurance Workshop

Description:

This will be an open workshop for staff to bring examples of issues they need help with, or to come and learn about a function in Centricity registrations/scheduling. Insurance website help will also be available for insurance verification questions.

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PSS Leadership: Medical Record Request Protocol & Professionalism in Documentation and Social Media Usage

Description:

This one hour session will cover two major needs for the PSS staff and Supervisors: Medical Record Request Protocol and Professionalism in documentation and the use of social media. With the outsourcing of our Medical Records Division to NEXT Medical Records, there have been changes to our processes. Everyone must be on board with the new protocol. Secondly, Texas Tech Physician employees are expected to be professional in their day to day responsibilities. This session will be a reminder of professional expectations in PowerChart documentation & the use of Social Media .

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PSS September 2016

Description:

Review/update of Avaya process, definition, and reporting along with update of SOM education plan.

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PSS Supervisor Council

Description:

PSS Supervisor Best Practices Meeting

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Quae Medicina Terminos

Description:

A one-hour review to medical terminology, designed reengage with common medical terms while reviewing basic anatomy and physiology, separating root words, learning common abbreviations and learning to analyze unknown words. The course will consist of discussion combined with student participation and group exercises.

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Quae Medicina Terminos

Description:

A one-hour review to medical terminology, designed reengage with common medical terms while reviewing basic anatomy and physiology, separating root words, learning common abbreviations and learning to analyze unknown words. The course will consist of discussion combined with student participation and group exercises.

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Quality & Safety Goals for 2016 and Clinical Emergencies

Description:

Quality and Safety Goals for 2016: What is a “Just Culture”? Why is occurrence reporting an important tool for Patient Safety? What’s all the fuss about Diabetes? How can you help improve the health of a person with Diabetes? Emergency Preparedness: The Clinics’ role in helping with a Community Disaster Managing Medical Emergencies in the Clinics Crash Carts: where is it and what is in it? Vital Sign Assessment: Who knew? Managing Critical Lab Values: What do I do with this? Diabetics and Glucometer results

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Quality is a Trait We Navigate

Description:

Navigating Quality Measures for 2018 and the ABC's of Annual Wellness Visits

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Reading & Understanding the Eligibility System

Description:

Learn how to read, decipher, and interpret the Eligibility System and what the results mean to your department or clinic. MANDATORY FOR ANYONE THAT REFERENCES ELIGIBILITY, BUT NOT NECESSARILY RESPONSIBLE FOR THE VERIFICATION - PSS, MANAGED CARE COORDINATORS, CODERS, ETC

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Rebecca Acme Training

Description:

To show Rebecca the ins and outs of ACME.

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Recognizing & Responding to Abuse, Neglect & Exploitation; Improving Cultural and Generational Communication in Healthcare

Description:

Participant will learn to recognize the signs and symptoms of abuse, neglect and exploitation followed by the protocol and resources available for handling these situations. Additionally, attendees will be equipped for improving communication across cultures and generations.

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Registration and Scheduling Appointments/Master Schedule and Daily Templates

Description:

Clinical Research Nurse Training

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Review: Patient Portal, Text Message Service and Patient Satisfaction Survey Performance

Description:

Emphasis on importance of Patient Portal and Text Message Options, how to sign up, scripting options, and goal setting based on Patient Satisfaction Scores

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Rocking the ICD-10 Guiding Principles

Description:

There is more to ICD-10 coding than learning the diagnosis and procedure codes. Medical coders need to understand the guidelines that explain how ICD-10-CM/PCS codes should be used. Understanding the guidelines can help ease through coding and prepare for clean claims.

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School of Medicine New Employee Orientation

Description:

This course serves as a welcoming event to new employees to Texas Tech Physicians.

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Scripting/Role Play, Financial Status Classification Basics (FSC), Optimizing Patient Phone Experience; Open lab for practice and ONLINE training

Description:

Day 4 - New Employees will be able to practice for competence and confidence. Also stations will be available for employees to complete any online training such as Compliance, HIPAA and Safety.

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Self-care for the Healthcare Employee

Description:

Are you avoiding your own self-care in an effort to take care of others (patients, family, staff, etc.)? Learn practical and efficient ways to engage in self-care, which will increase emotional energy and decrease emotional reactivity, resulting in better overall health.

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Setting the Bar High: Picking Up the Pace for Expectations

Description:

Studies are showing that patients care just as much about Communication, Service and Access as they do Quality! How can the PSS be part of improving all four of these strategic areas? Well that's easy - demonstrating AWESOME PERFORMANCE STANDARDS in everything we do. This Power Hour will outline the expectations and set the bar for the AWESOME PERFORMANCE TOOL that will be used for self, peer and supervisory evaluations during rounding. Scripting will be utilized to establish expectations. Come prepared to practice and evaluate each other!

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SharePoint

Description:

Attendee will learn navigation of the MPIP SharePoint site.

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SharePoint Training

Description:

The sessions will include practice on how to use SharePoint and the various websites used to support the software applications.

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Sharepoint Training

Description:

Course Description: This course will explain navigation within the MPIP Sharepoint site, requests that are appropriate and currently accepted through MPIP Sharepoint, and necessary information needed to most effectively address your needs.

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SharePoint Training for Analysts

Description:

Contact Lajohnna for details at 743 4323 or lajohnna.overby@ttuhsc.edu

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SharePoint Training for Coders

Description:

Contact Lajohnna for details at 743 4323 or lajohnna.overby@ttuhsc.edu

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Smooth Sailing: Event Reservation Protocol

Description:

Did you know there are specific steps for planning an event to take place at the HSC? Come and learn the tips and tricks for reserving an event including: * reserving indoor/outdoor space * table/chair arrangement plans * special requests * technology needs

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SOCRA Clinical Research Billing Compliance

Description:

• History and Background • Coverage Analysis • Routine Costs vs Non Routine Costs Upon completion of this presentation, the participants will be able to: 1. Discuss the history and background related to clinical research billing 2. Explain what a medical coverage analysis covers 3. Identify routine costs vs non-routine costs

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SOM NEO

Description:

School of Medicine New Employee Orientation - History, Leadership, Mission, Values, Business Plan, Revenue Cycle, Tour, etc

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SOM NEO - Nurse Cerner Training

Description:

Cerner PowerChart training for all new nursing staff

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SOM NEO - Nursing Orientation

Description:

New nurse and nursing staff orientation

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SOM NEO - Welcoming Event

Description:

New employee orientation welcoming event

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SOM NEO Welcome Event

Description:

SOM New Employee Orientation training for all new hire staff for SOM

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SOM Professional Writing Workshop

Description:

Dr. Roy, Associate Director of the TTUHSC Writing Center, will hold a power hour specifically targeted on improving writing skills. The session will offer advice on drafting, writing, and revision.

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SOMNEO Scripting & Rounding Tool for PSS/Nurses

Description:

Class will include scripting options for PSS and nurses and will also review the rounding tools for each discipline. Role playing will be used to accentuate learning

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SPARC - Faculty Appointment Process

Description:

SPARC Onboarding is hosting a training to review and go over the Faculty Appointment Process with Charla Cothrin, Unit Manager of School of Medicine Faculty Affairs and Development. Whether you are new to completing the FAC process or if you are a veteran, Charla will be reviewing the process and there will be an open Q & A session. Contact Abby.Dye@ttuhsc.edu for more information.

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SPARC Provider Enrollment

Description:

The Provider Enrollment and SPARC Team is hosting a training to work with stakeholders on the best practices for enrolling their providers. Get training on the New Enrollment Packet, termination process, adding a new group address, and there will be a Q&A session at the end. A door prize will be available to all attendees, and a sneak peek at new SPARC resources for onboarding.

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Successful Strategies for Utilizing Volunteers

Description:

This session is geared toward those who would like to or are currently working with HSC volunteers. Attendees will learn creative and efficient ways to efficiently utilize volunteers. This session will also cover guidelines for working with volunteers and the expectations for a volunteer coordinator in various areas of the organization.

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Suicide & Abuse Prevention

Description:

This course is designed to cover the TTUHSC policy on how to handle patient threats of harm to themselves or others. This course also includes a part II covering recognition of abuse and how to report observations.

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Suicide Prevention

Description:

Suicide prevention course for the TTU Ortho clinic

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Suicide Prevention: Question, Persuade, Refer

Description:

Participants will understand suicide including clues, when to apply, overcoming emotional reactions and how to Question, Persuade and Refer someone.

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Suicide Triage Protocol; ICD10 Followup; Medical Records Scanning Protocol

Description:

As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy. ICD10 - Reminders There have been items sent to Medical Records for scanning that shouldn't have been. Clarification will be given on the process.

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Suicide Triage: Question, Persuade, Refer

Description:

As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy.

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Suicide Triage: Question, Persuade, Refer

Description:

As someone who may be in the best possible position to prevent suicide (as you may receive a phone call from a suicidal patient), you will be provided with a method designed to help you help someone who may be considering suicide. QPR consists of three life saving skills. How to Question a person about suicide, Persuade the person to get help, AND Refer the person to the appropriate resource. QPR is not intended to be a form of counseling or treatment, but is developed to offer hope through positive action. This class will teach you the warning signs, clues and suicidal communications of people in trouble, and how to act vigorously to prevent a possible tragedy.

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SuperUser CPM Conversion Training

Description:

Training on the transition to Cerner Practice Management.

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Team Building: Learn to Play at Work

Description:

This workshop is designed to develop a work team concept. The group will learn about development of team bonding and ideas for retreats, gr

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TeamSTEPPS

Description:

TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and other teamwork skills among Healthcare professionals. At the conclusion of the course, you will be able to incorporate TeamSTEPPS strategies through the integration of teamwork principles within your courses and/or practice.

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TechBuy Navigation and Use

Description:

Participants will learn the proper ways to handle the following processes of the Tech Buy System: a. Navigation b. PO Creation c. E-invoicing d. Receiving

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Telephone Etiquette: What Did You Say?

Description:

This course is designed to assist team members with improvement of their phone skills, customer service communication, and proper management of callers.

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Tenure & Promotion Workshop

Description:

Chair assistants and faculty support staff

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TER Death Certificate Management

Description:

This is a basic course of Texas Electronic Registration for death registration. This course covers state of Texas legal requirements for reporting and best methods to properly handle death certificates.

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TES - Tips and Tricks

Description:

Hands On Training including TES in review with Shortcuts, Tips and Tricks

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TES Cash Handling & Posting Payments

Description:

TES system cash handling and how to post deposits.

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TES ETM Workflow Set up for Coding Supervisors

Description:

TES ETM Workflow Setup Training for Coder Supervisors Required training for all SOM Coding Supervisors on the new ETM Integrated Workflow setup. Learn how to define the workflow for your department based on the current distribution of work for your staff.

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TES ETM Workflow Training for Coders

Description:

TES ETM Workflow Training for Coders Required training for all SOM coders on the new ETM Integrated Workflow. This new workflow will provide support for your department’s efforts to improve efficiency and productivity, while reducing redundancy.

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TES Front Desk

Description:

This class will cover, in detail, TES Payment Posting and Charge Entry screens from the time the patient is checked in at the front desk, to the entering of patient payments and the payment code required to enter a co-payment or deposit. The participant will also learn how to manage and balance the TES batch. This class is for the employee who accepts patient payments and posts them in TES Front Desk or for the Coders and Charge Entry personnel that enter charges in TES.

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TES plus New Feature Review

Description:

TES plus New Feature Review

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TES: Training of Complete Application

Description:

Hands-On Training over TES Features

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Test Course

Description:

Testing to see if this ACME Access works.

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The 7 Habits of Somewhat Ineffective Teams

Description:

There are good teams, bad teams, and even some teams that shouldn’t exist. Stop and think about what makes teams tick. Learn and examine the 7 habits of somewhat ineffective teams and save yourself trouble in the long run.

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The Clinic's Guide to Workers' Compensation

Description:

This course is designed to teach attendees how the Workers' Compensation Insurance program functions. This material will assist clinic staff on workflow for assisting Workers' Compensation patients with clinical appointments and keeping track of billing.

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The FUN-damentals of E/M Coding

Description:

Every healthcare provider must have a system in place to document the patient/physician encounter. It is how coders/billers interpret the encounter and determine the level of service. This two-hour course will take you through the fundamentals of HPI, ROS, Exam and MDM and give you a new perspective on how to appropriately code the level of service. You will be given new tools to use to make accurate decisions and to share with your providers.

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The Golden Rule Begins with YOU...But Doesn't End There AND How to Develop the Midas Touch

Description:

Continuing the John Maxwell Series: You hold the key that unlocks the Golden Rule. What do all humans have in common and how DO they want to be treated? What is the difference between Ordinary and Extraordinary? What does the Midas Touch Mean? All this and more to see the extra mile as an opportunity to make a positive impact on the lives of others in order to add value to your people.

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The Health Care Financial System and Insurance Fundamentals

Description:

Fundamentals of FSC and Insurance

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The Importance of Occurrence Reporting in a Just Culture AND External Medication History Usage

Description:

This course will reinforce the importance of Occurrence Reporting and how a Just Culture is the foundation for accountability and Patient Safety. It is required for all Nursing and is available for anyone to take that works in a clinical setting, including PSS. We have had an issue within the clinics in which there needs to be immediate re-education regarding External Medication History usage and usage within the clinical nursing workflows, especially in regards to medication refill workflows.

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The Nurse Role in Creating an Outstanding Culture

Description:

Developing an Outstanding Culture: Wherever people gather, you have a culture. It’s the environment people create when they gather, whether at home, work, or play. It becomes the defining characteristic of that group. In this class, we will assess the culture of our group, Texas Tech Physicians. Through the assessment process we will learn our role in creating the optimal culture for our group. We will identify 2-3 things we can do to improve the culture of Texas Tech Physicians!

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The Power of ONE: The Importance of Ethics

Description:

This course will explore John Maxwell's Series - "The Power of One." Session one will cover ethics. * Why teach ethics? * Why is ethics important? * Ethical vs. Unethical Behavior * Ethical Decision making * The Golden Rule vs Platinum Rule

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The Small and the Stubborn: How Tiny Ninjas Mess Up Everything (In a Good Way)

Description:

In a follow-up to the Boost Your Awesomeness Presentation, Dr. John Delony, Associate Dean for the Texas Tech University School of Law, returns with the new presentation: The Small and the Stubborn: How Tiny Ninjas Mess Up Everything (in a Good Way!). Big Data! Big Pharma! Big Universities! Amazon and Google Everything! Donald Trump! If you feel like you are losing control of your heart, soul, faith, mind, work, and community, this program will give you a brief history of the world and show you how you, the little ninja in your cubicle, have a larger sword than you could have ever imagined. Dr. Delony will offer ideas and practical steps for thriving in a world spinning faster than ever.

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The Weighty Topic of Interfacility Patient Transportation

Description:

Learn the standard expectations for handling difficult patient transport needs as well as a review of other core competencies.

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There's a Snake in My Bumper

Description:

Lunch and Learn session with Matt Rush

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Time Management Workshop - PD

Description:

All day workshop offered to OBGYN staff.

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Top 10 Mistakes Made by Leaders

Description:

Leading well is tough work, and there are some behavior good leaders avoid. This session will explore the top ten Mistakes made by Leaders in Communicating, Teaming, Managing and Empowering their staff, along with recommendations for improvement.

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Top 20 Grammar Errors (And How to Fix Them)

Description:

Come and learn about our most common grammatical errors we make in our writing and how to fix them.

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Top 5 Payors

Description:

Training on the top five payors utilized within the institution, focusing on fundamental navigation of Experian, eligibility verification processes, and selecting the appropriate insurance plans within the CPM system.

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Transaction Editing System (TES):

Description:

This training is for our Transaction Editing System which is a front –end transaction suspense system designed to capture,evaluate, correct, and extract charges and claims transactions into the Billing and Accounts Receivable.(BAR)

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Travel: What You Need to Know BEFORE They Go

Description:

Travel Process Overview and Required Documentation

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Understanding FSC

Description:

Training on FSC - Financial Service Classification

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Understanding Your Role in the Revenue Cycle

Description:

The ins and outs of the Revenue cycle and what role you play

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Updates in EP Ablation

Description:

2017 Updates in Electrophysiology Ablation

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Uptivity Application Training for Supervisors

Description:

Supervisors are invited to come and learn how to navigate the Uptivity program as well as a strategy for managing their agent's phone performance.

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Utilizing the Diagnosis Assistant in PowerChart for ICD-10

Description:

Participants will learn the phases to improve documentation in preparation for ICD-10 including the ability to use the diagnosis control to consistently insert diagnoses in notes.

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Utilizing the Purchasing Forms, Resources and Direct Pay in the TechBuy System

Description:

Participants will be trained on the forms and resources for: a. Bidding and solicitation b. Website navigation c. Account codes d. Forms (non-compliance, ICQ’s, Pre-approval) e. Direct Pay

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VALIC Workplace Financial Education: Millennials

Description:

This program addresses the distinct challenged faced by a younger generation-such as increased student loan debt and underemployment—and provides guidance and strategies that can help with early planning for a more secure financial future.

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VALIC Workplace Financial Education: Social Security & Retirement

Description:

Social Security is an important element in retirement planning. This session explores the cost of retirement, as well as options for claiming & maximizing Social Security benefits and how to bridge possible income gaps.

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Verifying Insurance/Running Eligibility

Description:

Procedures, tips and tricks for utilizing the Eligibility Function in Centricity 5.2 to improve our bottom revenue line. MANDATORY FOR ANYONE THAT VERIFIES INSURANCE. - PSS, Managed Care Coordinators

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Webinar - Coding for At-Risk Pregnancies

Description:

For a variety of reasons, including delays in childbearing, increased BMI's, greater incidence of systemic diseases such as hypertension and diabetes, etc., obstetricians are encountering a greater number of at risk pregnancies. In addition to the challenges associated with producing positive outcomes for the pregnancies, providers also need to accurately code the services to reflect the challenges associated with managing these pregnancies.

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Webinar - Coding for Office-based Procedures

Description:

As technology advances and a greater number of procedures can be performed in the office setting, the need to accurately and appropriately code and bill for these services becomes more and more important. However, there are a number of challenges associated with this process - bother in accurately associating diagnosis codes to the procedures and clearly reporting the services to third party payers.

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Webinar - Coding for Ultrasound Procedures

Description:

This webcast will address the nuances of CPT and ICD-CM coding for ultrasound services in the office and the hospital settings. It will also look at the CPT guidance for reporting diagnostic testing services and the implications this has for coding and reimbursement for specific clinical circumstances. The recent challenges posed by third-party payers in reimbursement for ultrasound services will also be discussed.

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Webinar - Correct Coding for Laparoscopic/Hysteroscopic Procedures

Description:

Laparoscopic procedures are one of the most effective surgical resources in the gynecologist's tool kit and in-office hysteroscopic procedures are becoming increasingly popular for both physicians and patients. Therefore, it's critical that physicians and their billing staff understand the key principles of billing for these services.

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Webinar - Preview of New Codes and Medicare Changes for 2018

Description:

Preview of new codes and Medicare changes for 2018

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Webinar - What's Separately Reportable? (Understanding Bundling)

Description:

Third party payers may deny certain services as bundled together. Understanding the appropriate guidelines used to determine surgical bundles may significantly decrease the number of denials and/or provide the practice with information for successful appeals. This Webcast will explain the guidelines used to determine surgical bundles and how to apply these guidelines to surgical coding. The CMS National Correct Coding Initiative and the application of the associated modifiers will be reviewed.

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When Personalities Prevent Productivity

Description:

We will present some common factors that get in the way of effective communication by zeroing in on specific personality types. Topics will include: Identifying the root cause of communication failure; Communicating with Providers; identifying your personality type; recognizing the personality type of others; addressing the needs of others in communication; tactfully communicating your needs in the exchange with providers and co workers. PLEASE complete the Personality Survey at http://www.nationalseminarstraining.com/selfquiz/, and bring the results to the session you attend. Also research your personality style at http://www.communication-styles.com/communication-style-survey-instructions.html.

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When Personalities Prevent Productivity

Description:

We will present some common factors that get in the way of effective communication by zeroing in on specific personality types. Topics will include: Identifying the root cause of communication failure; Communicating with Providers; identifying your personality type; recognizing the personality type of others; addressing the needs of others in communication; tactfully communicating your needs in the exchange with providers and co workers. PLEASE complete the Personality Survey at http://www.nationalseminarstraining.com/selfquiz/, and bring the results to the session you attend. Also research your personality style at http://www.communication-styles.com/communication-style-survey-instructions.html.

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Who Moved My Cheese? Dealing with Change

Description:

Based on the book of the same title, this course will explore methods to work through change in a person's personal life and work life to improve both.

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Work-Life Balance: Digital Toxicity

Description:

Have you ever felt overwhelmed with a deluge of emails waiting for you at the start of each workday? Have you ever felt impatient waiting (and waiting) for a text message response? Do you find yourself scrolling through a few Facebook postings only to see hours slip away before you stop? You might be suffering from digital toxicity! Come discuss how technology impacts everything from our sleep, our memory, our stress levels and even our weight!

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Work-Life Balance: Implementing Healthy Meal Planning In Your Home and Work Life

Description:

Attendees will learn what the critical parts of meal planning are and how to execute them effectively while balancing the challenges of the work environment. We will discuss meal prep strategies to save time. We will start creating your binder with easy recipes, meal plans and grocery lists.

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Work-Life Balance: Self Care for the Healthcare Employee Part 2

Description:

Learning to self-regulate with mindful techniques and tools. (this will go deeper into the function of the amygdala and the fight or flight response)

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Work-Life Balance: Taste the Rainbow

Description:

Attendees will learn what the importance of antioxidant intake. Boosting antioxidant intake can help provide added protection for the body against heart problems, eye problems, memory problems, mood disorders, and Immune system problems. Participants can also be scanned to determine current antioxidant levels.

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Work-Life Balance: The A to Zzzzzzs on Sleep

Description:

Understanding the importance of sleep and its potential impacts on your work and your waist.

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Workers Comp 101

Description:

Learn the basics of Workers Comp

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Workflow Mapping: A Basic Introduction to a Critical Skill

Description:

In this course, participants will: 1. Describe the purpose and process for mapping workflow. 2. Identify activities that take place in your workplace that may be important to map. 3. Create a workflow map of common and complex activities. 4. Use the redesign reflection questions to redesign a workflow map.

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Working Effectively with Volunteers

Description:

This course is designed to assist current and new departmental volunteer coordinators with management of volunteers within their clinic.

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